Samuel Keith
Oklahoma City,OK
Summary
I have cultivated a strong foundation of customer service soft skills through work, professionalism and academic strength through a rigorous healthcare profession program, and patience and compassion from parenting my eight year old son.
I am dedicated to constant growth and development in my personal and professional spheres and am hungry to apply myself to something new and challenging.
Overview
14
14
years of professional experience
Work History
Server Trainer
Cheesecake Factory Inc
Oklahoma City, Oklahoma
04.2023 - Current
- Tour guide guests to the appropriate meals, beverages and desserts; the cheesecake menu is absurdly large and having precise knowledge of the menu and being able to guide the guests to what will suit them has been an asset.
- Train new servers on menu knowledge and customer service standards.
- Manage high volume, multiple step service while not sacrificing quality of the guest experience.
- Provide accurate, timely cash handling.
- Continually maintain ambiance and aesthetic of the workplace.
Server Trainer, Key Manager
Dave and Buster's
Friendswood, Texas
04.2016 - 06.2018
- Conducted orientation sessions for incoming staff to ensure smooth onboarding.
- Observed server performance to provide constructive feedback and support development.
- Provided excellent service in a high volume, high pressure dining and gaming environment.
- I was introduced to the art of managing the service staff and remedying guest complaints.
Server Trainer
Dave and Buster's
Cary, North Carolina
01.2014 - 04.2016
- Conducted orientation sessions for incoming staff to ensure smooth onboarding.
- Observed server performance to provide constructive feedback and support development.
- Provided excellent service in a high volume, high pressure dining and gaming environment.
Car Side To go, Host, Server
Applebee's Neighborhood Grill & Bar
Garner, North Carolina
02.2012 - 01.2014
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and coordinated seating arrangements efficiently.
- Maintained cleanliness in the host area and waiting areas consistently.
- Trained new hosts on procedures and customer service standards effectively.
Education
Some College (No Degree) - Physical Therapist Assistant
Oklahoma City Community College
Oklahoma City, OKSkills
- Bilingual (Spanish and English)
- Growth and progress driven, highly receptive to feedback
- Suggestive tour guiding of services/products
- Staff training
- Customer service
- Cash handling
- Conflict resolution
- Maintaining composure and professionalism under pressure
Timeline
Server Trainer
Cheesecake Factory Inc
04.2023 - Current
Server Trainer, Key Manager
Dave and Buster's
04.2016 - 06.2018
Server Trainer
Dave and Buster's
01.2014 - 04.2016
Car Side To go, Host, Server
Applebee's Neighborhood Grill & Bar
02.2012 - 01.2014
Some College (No Degree) - Physical Therapist Assistant
Oklahoma City Community College