Nayeli Ortega
Texas Roadhouse
Las Cruces ,NM
1
Language
8
years of professional experience
Reliable and motivated professional with experience in customer service, team training, sales, and leac communication, problem-solving, and working effectively in fast-paced environments. Bilingual in Englis attention to detail and a proven ability to support customers and team members.
Work History
Server Trainer
4 Years 1 Month- Trained new servers on restaurant procedures, menu knowledge, and customer service.
- Coached team members on service standards and performance.
- Provided feedback and mentoring to support employee development.
- Provide fast, friendly service while managing multiple tables in a high-volume environment.
- Process orders, payments, and customer requests using POS systems.
- Resolve customer concerns professionally and maintain positive guest relationship.
Enlisted Soldier
7 Years- Protected personnel, equipment, and military property while following strict procedures.
- Worked with leadership to coordinate tasks and support team objectives.
- Demonstrated discipline, accountability, teamwork, and leadership in demanding environments.
Lead Server Trainer
1 Year 3 Months- Trained and coached new employees on restaurant operations and customer service.
- Promoted consistent service while supporting team performance and profitability.
Specialist
1 Year 8 Months- Assisted customers with product and service needs and recommended solutions.
- Supported staff training while following quality, safety, and sanitation standards.
- Built positive relationships with customers and team members.
Education
DACC - Emergency Medical Technician
Skills
Customer Service
Team Leadership & Training
Communication
Problem Solving
Cash Handling
Organization
Attention to Detail
Bilingual English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer
Texas Roadhouse
08.2022 - CurrentRead More
Lead Server Trainer
Farleys
04.2021 - 07.2022Read More
Specialist
Home Depot
02.2020 - 10.2021Read More
Enlisted Soldier
Army National Guard
10.2018 - 10.2025Read More
Goddard High School
DACC from Emergency Medical Technician
Read More