Samuel Kemp
Urbandale,IA
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of shift responsibilities and timelines. Accustomed to a fast paced environment. Communicates trends and recommendations to customers and provides feedback to management. Available for flexible schedule to work peak seasonal hours.
Overview
6
6
years of professional experience
Work History
Senior Associate and Assistant Manager
Kum & Go
West Des Moines, IA
12.2020 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
Home Maintenance Assistant
Family & Friends
Urbandale, IA
01.2018 - 12.2022
- Completed daily, weekly and monthly checklists of tasks including mowing & yard work, show removal and basic household maintenance repairs.
Associate
Express Employment Professionals
West Des Moines, IA
05.2020 - 12.2020
- Work experience maintaining a variety of positions. Including phone call center environment and window installation.
- Maximized customer interactions by promptly identifying needs and wants
- Driven by competitive metrics and quality of work performance. Elevated to training new associates.
Education
High School Diploma -
Urbandale High School
Urbandale, IA05-2020
Skills
- Customer Service Orientation & Relationship Building
- Stocking and Replenishing
- High Quality Performance
- Dependable
- Technical Knowledge and Adaptability
- Supports Rules and Regulations
- Good at Multitasking
Accomplishments
- Several Service Awards at Kum & Go
- Store gross performance highest in region most quarters
References
References available upon request.
Timeline
Senior Associate and Assistant Manager
Kum & Go
12.2020 - Current
Associate
Express Employment Professionals
05.2020 - 12.2020
Home Maintenance Assistant
Family & Friends
01.2018 - 12.2022
High School Diploma -
Urbandale High School