Samuel Kim
Norwalk,CA
Summary
Adaptable customer service and account management professional with strong skills in product sales, customer care, and team collaboration. Recognized for resolving complaints quickly, managing orders accurately, and maintaining professionalism under pressure. Ready to support customer retention and smooth daily operations.
Overview
1
1
Language
3
3
years of professional experience
Work History
Customer Service Representative Manager
Bottega Vow
Los Angeles, California
11.2022 - 09.2025
- Review products, promotions, and service options to guide customer decisions.
- Answer customer questions and shared accurate details on products and services.
- Resolve customer complaints with prompt, professional service.
- Support customers with product selection, ordering, billing, returns, exchanges, and technical support to ensure satisfaction.
- Performed daily audits of customer interactions to maintain high standards of customer service delivery.
Education
Bachelor of Arts - International Business Management
Boston University
Boston, MA05-2001
Skills
- Customer service
- Customer support and order fulfillment
- Order processing
- Sales and account management
- Account management
- Product knowledge
- Time management
- Team collaboration and adaptability
- Time management and professionalism
Languages
Korean
Native/ Bilingual
Timeline
Customer Service Representative Manager
Bottega Vow
11.2022 - 09.2025
Bachelor of Arts - International Business Management
Boston University