Samuel Knapp
Blair,NE
Summary
Skilled and driven Technician with a strong willingness to learn and Improve, ready to begin a new career path.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Installation and Repair technician
Lumen
Council Bluffs, Iowa
01.2023 - Current
- Diagnosed and repaired telecommunications equipment for optimal performance.
- Collaborated with team members to troubleshoot complex technical issues.
- Ensured adherence to safety standards during all repair activities.
- Utilized diagnostic tools to assess equipment functionality and reliability.
- Read and understood diagrams and schematics to accurately perform repairs.
Field Service Manager
Blue Sky Smart Solutions
Council Bluffs, IOWA
10.2021 - 12.2022
- Drove metrics based performance in technician base, including Customer Satisfaction and Quality Assurance.
- Ensured that safety policies were being observed by technicians and made regular safety checks in the field.
- Coordinated with other members of management to ensure that work was completed in a timely and efficient manner.
- Arranged technician routes when higher management was on vacation.
Ethanol Technician
Cargill
Blair, NE
02.2020 - 10.2021
- Monitored fermentation and distillation plants to ensure that product integrity was maintained and safety conditions were met.
- Loaded rail cars with Ethanol, moved railcars between tracks to facilitate the loading process.
- Employed "Lock out/Tag out" safety measures during regular and short notice maintenance to ensure safety for all involved.
Shift Leader
Papa Johns Pizza
Papillion, NE
02.2019 - 07.2019
- Interacted with customers to ensure customer satisfaction.
- Organized team members to efficiently fulfill customer orders in a timely fashion and maintain cleanliness in the store.
- Performed final cash count and finalized credit card receipts at the end of each shift to ensure accuracy and set aside deposit for the following shift.
- Ensured that food prep was done early and make line was well stocked for the next shift.
Cable Technician
Evolution Workforce
Omaha, NE
06.2018 - 02.2019
- Maintained stock in my work vehicle to be able to install new and trouble shoot existing coax mocha systems.
- Used hand and power tools to install cable systems in customer residences.
- Communicated with customers to understand wants and needs and resolve issues.
- Measured signal strength at utility poles.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
Satellite Installation Technician
Gustech
Rock Hill, SC
10.2017 - 06.2018
- Installed in-home devices, programmed settings and trained customers on basic use.
- Managed fast-paced daily workload of appointments at residential and business locations.
- Documented inventory in work vehicle every month for recordkeeping.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
- Dug trenches through gravel, rocks and tree roots to lay cable.
- Communicated with customers to explain installation process and ideal satellite dish placement.
Education
Certified Alarm Technician Level 1 -
ESA International Training School
Online11.2022
Some College (No Degree) - Web Development
University of North Carolina At Charlotte
Charlotte, NCSkills
- Work Planning and Prioritization
- Project Planning
- Documentation and Reporting
- Administration and Reporting
- Complex Problem Solving
- Team Leadership
- Training and Development
- Verbal and Written Communication
- Scheduling and Coordinating
- Computer Skills
- Interpersonal Relations
Certification
- Certified Alarm Technician Level 1
Timeline
Installation and Repair technician
Lumen
01.2023 - Current
Field Service Manager
Blue Sky Smart Solutions
10.2021 - 12.2022
Ethanol Technician
Cargill
02.2020 - 10.2021
Shift Leader
Papa Johns Pizza
02.2019 - 07.2019
Cable Technician
Evolution Workforce
06.2018 - 02.2019
Satellite Installation Technician
Gustech
10.2017 - 06.2018
Certified Alarm Technician Level 1 -
ESA International Training School
Some College (No Degree) - Web Development
University of North Carolina At Charlotte