Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Lawit

Houston,TX

Summary

Dynamic professional with extensive experience at United Airlines, excelling in safety procedures and team leadership. Proven track record in optimizing operations and enhancing customer service. Recognized for reducing aircraft turnaround time and fostering a collaborative work environment. Adept at problem-solving and maintaining compliance with aviation regulations.

Overview

10
10
years of professional experience

Work History

Ramp Service Agent

United Airlines
12.2024 - Current
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
  • Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
  • Promoted a positive workplace culture by actively participating in team-building exercises and sharing constructive feedback with colleagues.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced aircraft turnaround time through efficient baggage loading and unloading processes.

Discovering Together Supervisor - Cargo

United Airlines
01.2025 - 05.2025
  • Maximized loading capacity through optimized space utilization and accurate documentation.
  • Addressed customer inquiries promptly, providing accurate information about shipment status or resolution of any issues encountered during transit.
  • Oversaw inventory management, ensuring accuracy in stock counts and minimizing discrepancies in records.
  • Contributed to ongoing process improvement efforts by evaluating existing procedures and recommending modifications that enhanced overall efficiency and effectiveness.
  • Verified documentation and condition of cargo to verify achieved quality standards.
  • Maintained high levels of safety compliance by enforcing strict adherence to regulations and conducting regular audits.
  • Managed a diverse team of workers, fostering an inclusive environment that promoted collaboration and productivity.
  • Managed customer complaints with professionalism and good critical thinking skills.
  • Supervised day-to-day operations of busy aircraft cargo handling facility.

Lead Ramp Service Agent

United Airlines
12.2022 - 12.2024
  • Conducted regular audits of ramp processes, identifying inefficiencies and implementing corrective actions as needed.
  • Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
  • Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
  • Evaluated employee performance regularly, providing constructive feedback and recognizing exceptional work when warranted.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Real Estate Agent

Keller Williams Realty
12.2015 - 12.2024
  • Maintained connections with clients to encourage repeat business and referrals.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

Assistant Restaurant Manager

Beaver Creek Chophouse
02.2022 - 12.2022
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Enhanced customer dining experience with introduction of seasonal menu, offering fresh and innovative dishes.

Education

Associate of Arts - Business

Lone Star College
Houston, TX
05-2027

Skills

  • Safety procedures
  • Hazardous materials handling
  • Aviation regulations
  • Passenger assistance
  • Weight/balance loading
  • Arrival/departure procedures
  • Customer service
  • Problem-solving
  • Team leadership
  • Time management
  • Organizational skills
  • Attention to detail
  • Adaptability and flexibility

Timeline

Discovering Together Supervisor - Cargo

United Airlines
01.2025 - 05.2025

Ramp Service Agent

United Airlines
12.2024 - Current

Lead Ramp Service Agent

United Airlines
12.2022 - 12.2024

Assistant Restaurant Manager

Beaver Creek Chophouse
02.2022 - 12.2022

Real Estate Agent

Keller Williams Realty
12.2015 - 12.2024

Associate of Arts - Business

Lone Star College

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