Samuel Lewis
Dayton,MN
Summary
Dedicated and customer-focused professional with over three years of experience in customer service roles. Recognized for building strong customer relationships, handling challenging situations with professionalism, and consistently receiving positive feedback. Skilled in problem-solving, multitasking, and providing prompt, accurate assistance. Committed to delivering exceptional service and contributing to a positive work environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Planet Fitness
08.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Online Personal Shopper
Lunds & Byerlys
10.2020 - 02.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Education
Bachelor of Science - Psychology
Northland College
Ashland, WI05-2028
High School Diploma -
Centennial HIgh School
Circle Pines, MN06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer relations
- Problem resolution
Accomplishments
Dedicated and results-driven professional with over three years of experience delivering exceptional customer service in fast-paced environments. Known for building strong relationships, resolving complex situations with patience and efficiency, and consistently being recognized for outstanding service. A two-time section champion and state contender in lacrosse, currently competing in Division III lacrosse and soccer at Northland College, with 16 years of hockey experience. Skilled in teamwork, leadership, and maintaining focus under pressure. Driven by a strong work ethic and a commitment to excellence both on and off the field.
Timeline
Customer Service Representative
Planet Fitness
08.2023 - 03.2025
Online Personal Shopper
Lunds & Byerlys
10.2020 - 02.2021
Bachelor of Science - Psychology
Northland College
High School Diploma -
Centennial HIgh School
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