Samuel Lian
Indianapolis,IN
Summary
Accomplished Chef and Owner with 5 years of experience in food preparation, inventory management, and quality control. Delivered high-quality dining experiences through effective teamwork and strong communication. Demonstrated leadership in meeting operational goals and ensuring adherence to safety standards, driving team success and continuous improvement. Proven track record of increasing sales and ensuring compliance with food safety. Notable for zero customer complaints and high audit scores. Dynamic franchise co-owner with expertise in food safety, customer service, and sales strategies. Successfully improved weekly sales by over 20% while maintaining high standards of quality and compliance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Franchise Co-owner, Manager, Chef
Snowfox JFE
Mount Vernon, Ohio
09.2023 - 07.2026
- Increased weekly sales by over 20% compared to the previous year, receiving commendations from the regional manager for performance.
- Delivered high-quality customer service by providing fresh sushi 7 days a week, resulting in zero customer complaints and consistent positive feedback on sushi freshness.
- Provided customer service by communicating with customers and soliciting feedback for continuous improvement.
- Always put customers as the priority by checking all food safety, including cross-contamination.
- Follow all the standards and regulations that the company enforces, including Steritect, Health Department, and Ecolab. Always achieving good results and maintaining an audit record showing a high score.
- Managed daily operations for sushi production at Kroger. for inside Kroger sushi production
- Verified company laws and regulations prior to opening the sushi bar each morning.
- Built strong relationships with Kroger employees and management, collaborating effectively to resolve issues and enhance operations.
- Assisted other franchisees during emergencies by stepping in to help restore performance standards swiftly.
Franchise Owner, Manager, Chef
Snowfruit JFE
Avon, Colorado
01.2022 - 08.2023
- Increased weekly sales from $3k-$4k to $8k-$10k in winter and $12k-$15k in summer through focused sales strategies.
- Interacted with other franchisees and helped them grow their weekly sales, and taught them how to keep up with the company law and regulations.
- Aided neighbor franchisees through challenging situations.
- Managed daily operations for City Market cut fruit production, ensuring high standards of quality and execution.
- Maintained a perfect audit record with Steritech and Health Department standard requirements.
- Streamlined daily tasks to enhance workflow efficiency by arriving on time and creating a flexible schedule.
- Executed all required planogram layouts according to company standards.
Package Handler
Amazon
Indianapolis, IN
01.2021 - 01.2022
- Maintained accurate package handling by sorting, scanning, and staging shipments while consistently meeting daily production targets.
- Committed to safety and quality while handling high-volume production demands, contributing to consistent operational standards.
- Encouraged accuracy and accountability among team members, fostering customer trust and supporting company standards.
- Reported operational issues to management and collaborated with team to resolve problems, maintaining smooth workflow.
Team Lead, Supervisor
Pitney Bowes
Indianapolis, IN
01.2020 - 01.2021
- Managed customers' orders with precision to minimize errors and enhance customer satisfaction.
- Supervised co-workers in handling customers' packages efficiently, ensuring timely delivery.
- Managed workflow at a fast pace, maintaining an efficient workplace.
- Enforced company protocols to maintain a safe and compliant workspace for all employees.
- Resolved problems quickly by effectively communicating with team members.
- Worked with maintenance team to quickly address unexpected challenges.
Cashier, Drive-thru Operator
McDonald’s
Indianapolis, IN
01.2019 - 01.2020
- Processed cash and electronic payments with precision, ensuring correct change and contributing to smooth transaction flow.
- Engaged with customers to identify needs and deliver personalized service.
- Resolved customer concerns in collaboration with team members, leading to improved satisfaction levels.
Education
High School Diploma -
Southport High School
Indianapolis, IN05-2020
Did Not Finish - Business Administration
IUPUI
Indianapolis, INBusiness Administration
Bethel University
Mishawaka, IndianaSkills
- Food Safety regulations
- Steritech standards
- Quality compliance
- Sales Growth Techniques
- Team Management
- Decision-Making
- Problem Solving
- Time Management
- Customer Service/ Customer Relationship Management
- Work Ethic
- Communication Skills
Certification
ServSafe Food Protection Manager Certification
Timeline
Franchise Co-owner, Manager, Chef
Snowfox JFE
09.2023 - 07.2026
Franchise Owner, Manager, Chef
Snowfruit JFE
01.2022 - 08.2023
Package Handler
Amazon
01.2021 - 01.2022
Team Lead, Supervisor
Pitney Bowes
01.2020 - 01.2021
Cashier, Drive-thru Operator
McDonald’s
01.2019 - 01.2020
High School Diploma -
Southport High School
Did Not Finish - Business Administration
IUPUI
Business Administration
Bethel University