Samuel Liebowitz
Cedarhurst,NEW YORK
Summary
Customer-focused professional with experience in high-volume communication, relationship building, and candidate outreach support. Demonstrated ability to engage individuals, assess needs, and maintain organized workflows in fast-paced environments. Exposure to hiring-related tasks, including resume review and candidate contact, through prior internship experience. Seeking to transition into recruiting, talent acquisition, or other people-focused roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
B&H Photo
New York, USA
12.2024 - Current
- Managed over 80 daily customer interactions through chat, phone, and email, ensuring timely resolutions and high-quality standards.
- Achieved a raise within six months and received two performance-based bonuses for reliability and strong performance.
- Selected for specialized team addressing B&H Payboo credit card inquiries while training incoming agents.
- De-escalated customer concerns with empathy and effective problem-solving to achieve resolution without escalation.
Business Development Intern
Staffing Solutions Long-Term Care
Woodmere, USA
06.2023 - 08.2023
- Conducted outreach to healthcare facilities to determine interest in utilizing services.
- Researched resumes and contacted individuals for employment opportunities.
- Uploaded resumes to ApplicantStack database for referral to hiring managers.
Psychology Research Intern
Yeshiva University
Cedarhurst, USA
06.2021 - 08.2021
- Coded patient transcripts to find and identify certain maladaptive thinking patterns with patients.
- Conducted research to better understand human behavior and human psychology.
- Documented research in compliance with scientific guidelines.
Education
Bachelor of Arts - Psychology
Touro University
Queens, NY06-2023
Skills
- Decision-making and problem resolution
- Communication skills
- Customer relationship management
- Recruitment and sales expertise
- Microsoft Office proficiency
- Salesforce experience
Certification
- Recruiting Foundations (LinkedIn Learning), 04/26
- Align Recruiting with Job Requirements (LinkedIn Learning), 04/26
- Getting Started with Microsoft Word (LinkedIn Learning), 10/24
- Sales Fundamentals (LinkedIn Learning), 07/23
Timeline
Customer Service Agent
B&H Photo
12.2024 - Current
Business Development Intern
Staffing Solutions Long-Term Care
06.2023 - 08.2023
Psychology Research Intern
Yeshiva University
06.2021 - 08.2021
Bachelor of Arts - Psychology
Touro University