Samuel Lopez
Oakland,CA
Summary
Proven Security Officer with extensive experience at Allied Universal Security Services, adept in threat assessment and emergency response. Excels in maintaining high safety standards and superior customer service, ensuring a secure environment. Skilled in access control and conflict de-escalation, demonstrating a strong work ethic and reliability.
Overview
32
32
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Oakland, CA
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Peer Support Specialist
LeChris Couseling Services
Morehead City, NC
01.2017 - 12.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Transported individuals to medical appointments and support meetings whenever needed.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
- Served as role model for recovery, inspiring clients with personal success stories and resilience.
Manager
McDonald’s
Tifton, GA
01.1993 - 07.1996
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certificate - Data Analysis
IBM Skill Build
OnlineNA - Psychology
Coastal Carolina Community College
Jacksonville, NC01.2003
High School Diploma - Electronics
North Hollywood High School
North Hollywood, CA06.1984
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Emergency Response
- Access Control
- Patrol operations
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Threat Assessment
- Stationary surveillance
- Crime Prevention
- Military experience
- Crisis intervention training
- Government security clearance
- Work ethic
- Workplace Safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security Protocols
- Security procedures knowledge
- Reporting skills
- ID Verification
- Emergency awareness
- Event security
- Patrol techniques
- Keen observer
- De-Escalation Techniques
- English fluency
- Security operations experience
- Personal security
- Legible report writing
- Superb surveillance skills
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Ground Patrol
- Adaptable and Flexible
- Team Leadership
- Attentive and Observant
Timeline
Security Officer
Allied Universal Security Services
07.2024 - Current
Peer Support Specialist
LeChris Couseling Services
01.2017 - 12.2017
Manager
McDonald’s
01.1993 - 07.1996
Certificate - Data Analysis
IBM Skill Build
NA - Psychology
Coastal Carolina Community College
High School Diploma - Electronics
North Hollywood High School