SAMUEL MAINA
Federal Way,WA
Summary
Dedicated Guest Service with 10 years of experience in global hotel organizations, known for exceptional communication and leadership skills. Proven track record in enhancing guest satisfaction while efficiently managing security protocols across various settings. Highly vigilant and dependable, equipped with expertise in surveillance monitoring, access control, and conflict de-escalation strategies. Committed to fostering a safe environment for employees and guests through proactive measures that significantly reduce incidents.
Overview
22
22
years of professional experience
Work History
Doorman
Taj Exotica & Spa hotels and resort
Dubai
02.2022 - 04.2024
- Issue room keys and escort instructions to bellhops
- Deposit guests' valuables in hotel safes or safe-deposit boxes
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Transmit and receive messages, using telephones or telephone switchboards
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining or entertainment
- Record guest comments or complaints, referring customers to managers as necessary
Doorman
Lapita Autograph collection Hotels
Dubai
10.2016 - 01.2022
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Date-stamp, sort, and rack incoming mail and messages
- Greet hotel guests according to the hotel standards
- Assist guests with luggage, when arriving or departing from the hotel
- Assist guests with loading/offloading from the vehicle
- Security conscious at all times, informing the manager of anything suspicious
Banquet Server
J.w.marriott Marquis
Dubai
01.2015 - 01.2016
- Prepare for basic food services, such as setting up continental breakfast or coffee and tea supplies
- Events and meeting setups
- Assisting guests and guiding them to the meeting rooms
- Welcoming and extending gracious goodbye to the guests
- Attend to guests and event planners' request during functions
Customer service
Dubai Metro
Dubai
01.2011 - 01.2015
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
- Inspect equipment and read order sheets to prepare for delivery to users
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Security
Zing technology
Nairobi
01.2004 - 01.2011
- Secure premises and personnel by patrolling property
- Monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Completes reports by recording observations, information, occurrences, and surveillance activities
Salesman
Unga Kenya limited
Nairobi
01.2002 - 01.2004
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Ticket, arrange and display merchandise to promote sales
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Clean shelves, counters, and tables
- Answer questions regarding the store and its merchandise
Education
High School Diploma - Secondary Education
Githiga High School
12.1998
Skills
- Excellent customer service
- Presentation skills
- Problem solving
- Independent work
- Hard working
- Security awareness
- CCTV monitoring
- Professional appearance
- Visitor management
- Time management
Languages
- English
- Kiswahili
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Doorman
Taj Exotica & Spa hotels and resort
02.2022 - 04.2024
Doorman
Lapita Autograph collection Hotels
10.2016 - 01.2022
Banquet Server
J.w.marriott Marquis
01.2015 - 01.2016
Customer service
Dubai Metro
01.2011 - 01.2015
Security
Zing technology
01.2004 - 01.2011
Salesman
Unga Kenya limited
01.2002 - 01.2004
High School Diploma - Secondary Education
Githiga High School
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