Samuel Martinez
Kissimmee,FL
Summary
Hardworking employee with customer service. Gifted at working with all types of customers. Strong worth ethic, adaptability and exceptional interpersonal skills. Motivated to maintain customer satisfaction and contribute to company success. Positive nature with excellent people skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
FedEx
Orlando, FL
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Checkout Team Member
Park Place Behavioral Health Care
Kissimmee, FL
01.2023 - 10.2023
- Worked closely with front-end staff to assist customers.
- Used internal software to process reservations, check-ins and check-outs.
- Learned duties for various positions and provided backup at key times
Front Desk Receptionist
Park Place Behavioral Health Care
Kissimmee, FL
01.2022 - 01.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Drafted professional business documents, spreadsheets and correspondence.
Janitor
Esporta Fitness
Kissimmee, FL
03.2023 - 09.2023
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Responded to emergency cleaning requests to meet client expectations.
Education
Some College (No Degree) -
Theological University of Northern Italy
Torino, ItalyHigh School Diploma -
Zenith Academy
Kissimmee, FL05.2016
Skills
- Customer Service-Focused
- Work Orders
- Excellent Communication Skills
- Client Communication
- Team Collaboration
- Responsible and Dependable
- Problem-Solving
- Cleaning and Sanitizing
Languages
Italian
Native or Bilingual
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
FedEx
12.2023 - Current
Janitor
Esporta Fitness
03.2023 - 09.2023
Checkout Team Member
Park Place Behavioral Health Care
01.2023 - 10.2023
Front Desk Receptionist
Park Place Behavioral Health Care
01.2022 - 01.2023
Some College (No Degree) -
Theological University of Northern Italy
High School Diploma -
Zenith Academy