Ta'Mia Perry
Kansas City,MO
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Spectrum Mobile
Kansas City, MO
06.2020 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Contacted customers about potential service upgrades, new services and account changes.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Centrinex
Lenexa, Kansas
12.2018 - 04.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
Customer Service Representative
USA 800
Raytown, Missouri
09.2017 - 11.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
Housekeeping Room Attendant
Marriott Hotel
Kansas City, MO
01.2016 - 08.2017
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Provided guests with information on hotel services and room features.
Education
High School Diploma -
Central High School
Kansas City, MO05-2017
Some College (No Degree) - Certification in Medical Assistance, Phlebotomy &
Me2You Career
Kansas City, MOSkills
- Account updating
- Scheduling
- Complaint resolution
- Payment processing
- Technical troubleshooting
- Conflict mediation
- Active listening
- Office equipment proficiency
- Call triaging
- Microsoft PowerPoint
- Customer relations
- Appointment scheduling
- Follow-up skills
- Order fulfillment
- Complaint handling
- Strong teamwork
- Delivery scheduling
- Microsoft office expertise
- Call center experience
- Product sales
- Sales expertise
- Hospitality and accommodation
- Retail sales customer service
- Positive and professional
- De-escalation techniques
- Receiving support
- Staff training
- Verbal and written communication
- Empathy and patience
- Account management
- Member account management
- Refunds processing
- In-store support
- Adaptive team player
- Team development
- Decision-making
- Call center procedures
- Dusting furniture
- Cart management
- Restocking supplies
- Customer service-focused
Timeline
Customer Service Representative
Spectrum Mobile
06.2020 - Current
Customer Service Representative
Centrinex
12.2018 - 04.2020
Customer Service Representative
USA 800
09.2017 - 11.2018
Housekeeping Room Attendant
Marriott Hotel
01.2016 - 08.2017
High School Diploma -
Central High School
Some College (No Degree) - Certification in Medical Assistance, Phlebotomy &
Me2You Career