Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samuel Medina

Bend,OR

Summary

Dynamic Lead Installer at Mike’s Fence Center with a proven track record of enhancing customer satisfaction through meticulous installations and quality control. Skilled in power tools operation and project management, I excel in fostering client relationships and mentoring teams, consistently exceeding targets while ensuring safety and professionalism on-site.

Overview

10
10
years of professional experience

Work History

Lead Installer

Mike’s Fence Center
05.2022 - Current
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
  • Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
  • Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
  • Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
  • Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
  • Loaded and unloaded building materials used for construction.
  • Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.

Window Cleaner

Crystal Clear Cleaning
03.2015 - 05.2022
  • Enhanced company reputation through meticulous attention to detail and excellent customer service.
  • Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
  • Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
  • Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
  • Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.
  • Managed inventory levels of all necessary tools, equipment, and cleaning supplies in order to maintain productivity without interruption.
  • Adapted quickly to changing client needs or preferences during job assignments for maximum satisfaction rates among customers served.
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
  • Improved client satisfaction by consistently delivering streak-free window cleaning services.
  • Upheld company standards in appearance and vehicle cleanliness to project a professional image at all times while on the job site.

Education

Madras High School
Madras, OR
06.2012

Skills

  • Power tools operation
  • Mechanical aptitude
  • Task delegation
  • System installations
  • Field supervision
  • Hand tools operation
  • Maintenance and repair
  • Attention to detail
  • Customer service
  • Worksite safety and maintenance
  • Quality checks
  • Customer relations
  • Project management
  • Customer satisfaction
  • Professional appearance

Languages

Spanish
Native or Bilingual

Timeline

Lead Installer

Mike’s Fence Center
05.2022 - Current

Window Cleaner

Crystal Clear Cleaning
03.2015 - 05.2022

Madras High School

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Samuel Medina