Samuel Mendiola
El Paso,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Datamark, Inc.
07.2024 - 04.2024
- Assist customers with city/county ordinances and policies
- Submit dispatch request to local authorities.
Customer Service Representative
GC Services/ Oklahoma Gas & Electric
07.2022 - 02.2023
- Assist customers with billing and energy concerns on their utility bill
- Set up and cancel utility services for Oklahoma residences
- Review accounts that required call backs to get assistance.
Customer Service Representative
United Call Center Solutions
02.2022 - 07.2022
- Speak with customers about setting up their Spectrum services
- Arrange payment options and plans
- Trouble shoot any technical issues customers had with their service.
Customer Service Representative
Alorica
01.2021 - 12.2021
- Used computer applications to create records of calls, research known issues, set up service calls, add and remove services from accounts, accept bill payments, resolve billing issues
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
Education
High School Diploma -
Pebble Hills High School
01.2020
Skills
- Strong interpersonal and communication skills
- Analytical and problem-solving skills
- Microsoft Office Programs (Word, Excel, PowerPoint, Access, Outlook)
- Call Center Customer Service
References
Reference available upon request
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Datamark, Inc.
07.2024 - 04.2024
Customer Service Representative
GC Services/ Oklahoma Gas & Electric
07.2022 - 02.2023
Customer Service Representative
United Call Center Solutions
02.2022 - 07.2022
Customer Service Representative
Alorica
01.2021 - 12.2021
High School Diploma -
Pebble Hills High School
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