Detail-oriented customer service representative with a solid background in call center operations and data entry. Expertise in streamlining workflows and delivering accurate information, contributing to improved service efficiency and customer trust.
Overview
50
50
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
01.2016 - 07.2020
Assisted clients in navigating Social Security programs and benefits, ensuring accurate information delivery.
Resolved complex inquiries through effective communication, enhancing customer satisfaction and trust.
Processed applications and claims efficiently, maintaining compliance with federal regulations and guidelines.
Collaborated with team members to develop streamlined workflows, improving overall service delivery efficiency.
Motor Transport Operator 88M30
Army National Guard Bureau
12.1990 - 11.1994
Operated military transport vehicles, ensuring safety and compliance with regulations.
Conducted routine inspections, identifying maintenance needs to enhance vehicle reliability.
Coordinated transportation logistics for personnel and equipment during training exercises.
Trained junior operators on safety protocols and vehicle operation techniques.