Summary
Overview
Work History
Education
Skills
Timeline
Generic
SAMUEL. MERCER

SAMUEL. MERCER

BALTIMORE

Summary

Detail-oriented customer service representative with a solid background in call center operations and data entry. Expertise in streamlining workflows and delivering accurate information, contributing to improved service efficiency and customer trust.

Overview

50
50
years of professional experience

Work History

Customer Service Representative

Social Security Adminstration
01.2016 - 07.2020
  • Assisted clients in navigating Social Security programs and benefits, ensuring accurate information delivery.
  • Resolved complex inquiries through effective communication, enhancing customer satisfaction and trust.
  • Processed applications and claims efficiently, maintaining compliance with federal regulations and guidelines.
  • Collaborated with team members to develop streamlined workflows, improving overall service delivery efficiency.

Motor Transport Operator 88M30

Army National Guard Bureau
12.1990 - 11.1994
  • Operated military transport vehicles, ensuring safety and compliance with regulations.
  • Conducted routine inspections, identifying maintenance needs to enhance vehicle reliability.
  • Coordinated transportation logistics for personnel and equipment during training exercises.
  • Trained junior operators on safety protocols and vehicle operation techniques.

Education

High School Diploma -

Edmondson High School
Baltimore, MD
06-1969

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center operations

Timeline

Customer Service Representative

Social Security Adminstration
01.2016 - 07.2020

Motor Transport Operator 88M30

Army National Guard Bureau
12.1990 - 11.1994

High School Diploma -

Edmondson High School
SAMUEL. MERCER