SAMUEL MOORE
Phoenix,AZ
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Security GRC Analyst
Grand Canyon Education Inc.
Phoenix, AZ
05.2024 - Current
- Conducted vendor and software risk assessments, developed mitigation strategies, and monitored compliance
- Managed IT changes, developed implementation plans, and ensured smooth transitions in a Windows 10/11 environment
- Handled privacy requests, conducted compliance testing (SOX, privacy laws), and implemented data protection measures
- Improved company policies, conducted user training, and executed phishing campaigns to enhance security awareness.
IT Support Analyst
Grand Canyon Education Inc.
Phoenix, AZ
09.2023 - 05.2024
- Managed Active Directory and Azure Active Directory
- Actively responded to teammates' requests for guidance or assistance in chat, by performing remote troubleshooting through diagnostic techniques and effective questioning, determining the best solutions based on customer-provided details and providing timely support and expertise and then followed up on open tickets to ensure SLA timeframes were being met, proactively contacting end users for further troubleshooting if needed
- Multitasked by triaging support tickets while assisting employees via remote sessions or phone, resolving issues efficiently and effectively created tickets for every call, meticulously documenting issues with all notable information, and assigning escalations to the appropriate team or technician when necessary
- Provided or removed access based on employment status, maintaining security protocols and access controls
- Assisted with new technician training and assimilation, ensuring smooth onboarding processes while discovering and documenting processes for new applications or procedures, contributing to organizational knowledge and efficiency
- Mentored student worker sub-teams, conducting performance feedback reviews after team members had been onboard for six months.
IT Tech Support
Grand Canyon Education Inc.
Phoenix, AZ
03.2023 - 07.2023
- Delivered exceptional phone and live chat support to students, resolving inquiries efficiently and professionally
- Utilized critical thinking skills to diagnose and resolve complex computer issues within the GCU system environment
- Demonstrated proficiency in Microsoft Office 365 suite and expertise in navigating both PC and Mac operating systems
- Employed a systematic approach to identify root causes of technical problems and implemented effective solutions.
Signal Systems Support Specialist
U.S Army Reserve
Phoenix, AZ
08.2020 - 11.2022
- Supervised, installed, employed, maintained, troubleshoot, and assisted users with battlefield signal support systems
- Maintained terminal devices, satellite communications equipment, and automated telecommunications computer systems
- Received training and knowledge in local area networks (LAN), wide area networks (WAN), and routers
- Performed unit-level maintenance on authorized signal equipment and associated electronic devices.
Education
Bachelor of Science in Cybersecurity -
Grand Canyon University
01.2025
Skills
- Proficient in Microsoft Office products
- Active Directory
- Azure
- C/C
- Developing scripts and applications
- Windows 10/11 environment
- IT and Cybersecurity principles
- Networking fundamentals
- Problem-solving in technical environments
- Code debugging
- Identifying and resolving software issues
- Practical experience with Splunk
- Wireshark software
- Bilingual-Fluent in Spanish
- Regulatory Compliance
- Documentation And Reporting
- Audit Support
Certification
- 2024 CompTIA Security+ ce
- 2024 Google Cybersecurity Certificate
- 2024 Google IT Support Professional Certificate
- Fortinet Certified Associate Cybersecurity
- Fortinet Certified Cybersecurity Fundamentals
- Wireshark for Basic Network Security Analysis
- Intro to Splunk
Timeline
IT Security GRC Analyst
Grand Canyon Education Inc.
05.2024 - Current
IT Support Analyst
Grand Canyon Education Inc.
09.2023 - 05.2024
IT Tech Support
Grand Canyon Education Inc.
03.2023 - 07.2023
Signal Systems Support Specialist
U.S Army Reserve
08.2020 - 11.2022
Bachelor of Science in Cybersecurity -
Grand Canyon University
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