Summary
Overview
Work History
Education
Skills
Certification
Leadership and Volunteer Services
Timeline
Generic

Matthew Herr

Kansas City,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Analytical individual with critical thinking skills. Tackles challenges with positivity and drive to overcome. Works great alone or with others to achieve team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bank Secrecy Act Analyst

Bank Of Labor
12.2019 - Current
  • Tracked, monitored, and procured bank-wide missing customer documentation to maintain regulatory standards.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools for anti-money laundering detection.
  • Identified trends and patterns in customer transactions, leading to actionable steps of investigation for anti-money laundering.
  • Monitored and implemented bank-wide physical security measures including security cameras, alarms, doors, and locks to ensure the safety of bank assets and employees.
  • Collaborated with various departments in training and identifying physical security concerns.

Treasury Operations Representative

Bank Of Labor
01.2018 - 12.2019
  • Assisted customers by providing banking solutions related to treasury services including ACH origination, credit cards, account opening, online banking, payment processing, and tracking and organizing debit card disputes.
  • Developed strong relationships with client and vendors for seamless collaboration, successful outcomes, and reduced client concerns by promptly addressing issues by providing effective solutions.
  • Managed daily operations for optimal productivity, ensuring timely completion of tasks.
  • Collaborated with cross-functional teams to successfully execute projects and deliver results.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Bank Teller

Bank Of Labor
06.2017 - 01.2018
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.

Education

Master of Divinity -

Midwestern Baptist Theological Seminary
Kansas City, MO
05.2021

Bachelor of Arts - Pastoral Leadership

Crown College
Saint Bonifacius, MN
12.2017

Skills

  • Risk Mitigation
  • Customer Relationship Management
  • Analytical Thinking and Strategic Planning
  • Issue Identification
  • Bank Secrecy Act Regulatory Compliance
  • Team Collaboration and Leadership
  • FIS Core Banking Solutions
  • Proficient in Microsoft Office Products
  • Adaptability

Certification

Certified Financial Crimes Investigator (CFCI)

International Association of Financial Crimes Investigators (IAFCI) - July 2023

Expires: July 2026

Relevant skills: Investigation, Data Analysis, Compliance

Leadership and Volunteer Services

Grace Covenant Church - Associate Pastor

09/2023 - Current

  • Led small group in instruction and engaged in coaching members.
  • Designed and taught curriculum for various members' classes.
  • Collaborated with other pastors and leaders to provide oversight and vision.

 

First Hmong Baptist Church - Youth and Music Pastor

12/2018 - 08/2023

  • Led youth volunteer to engage in leadership.
  • Engaged in church-wide preaching and teaching.
  • Coordinated volunteer band to effectively lead congregational singing.

Timeline

Bank Secrecy Act Analyst

Bank Of Labor
12.2019 - Current

Treasury Operations Representative

Bank Of Labor
01.2018 - 12.2019

Bank Teller

Bank Of Labor
06.2017 - 01.2018

Master of Divinity -

Midwestern Baptist Theological Seminary

Bachelor of Arts - Pastoral Leadership

Crown College

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Matthew Herr