Samuel Morris
Lithonia,US
Summary
Experienced Technician Team Leader with a proven track record in managing and directing technical teams. With over 15 years of expertise in maintaining, troubleshooting, and optimizing network infrastructure, I have demonstrated extensive knowledge in WAN, LAN, fiber optic, and other computer technology services. Recognized for my ability to create detailed network documentation and collaborate with cross-functional teams to deploy advanced technologies. My strengths lie in leadership, problem-solving abilities, and strong communication skills which have resulted in positive impacts on operational efficiency through effective team management and process improvement initiatives.
Overview
21
21
years of professional experience
Work History
Technician I / Team Leader
DeKalb County Schools
Stone Mountain, US
01.2017 - Current
- Provided technical support to team members on a daily basis.
- Developed and enforced policies and procedures for the team.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Monitored project progress to guarantee tasks met deadlines and quality standards
Owner Operator
Tech Genius
Atlanta, US
01.2006 - Current
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Negotiated contracts with clients for products or services rendered by the company.
IT Specialist
U.S. Small Business Administration
Atlanta, US
01.2004 - 01.2021
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Developed scripts to automate routine tasks and reduce manual effort.
Service Technician
AT&T
Atlanta, US
01.2013 - 01.2017
- Delivered effective installation of new services alongside technical support to customers.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
Education
Associate of Applied Science - COMPUTER NETWORK SPECIALIST
Georgia Piedmont Technical College
Clarkston, GA05-2017
Skills
- Customer Service
- Technical Support
- Network Troubleshooting
- Hardware Support
- Software Installation
- LAN / WAM
- Network Switches / Routers
- Access Points
- Fiber Optic
- VOIP Technology
Certifications
A+
Network+
MCSC
Google Project Manager
Timeline
Technician I / Team Leader
DeKalb County Schools
01.2017 - Current
Service Technician
AT&T
01.2013 - 01.2017
Owner Operator
Tech Genius
01.2006 - Current
IT Specialist
U.S. Small Business Administration
01.2004 - 01.2021
Associate of Applied Science - COMPUTER NETWORK SPECIALIST
Georgia Piedmont Technical College
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