Samuel Morrison
Chandler,AZ
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Coyo AZ
Chandler, AZ
05.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Supervisor
ABM
Phoenix, AZ
04.2024 - 05.2025
- Oversee the daily operational activities to ensure service excellence and compliance with company standards.
- Manage the "restroom technician's" team schedule and resource allocation to maintain operational efficiency.
- Identify and implement strategies to improve processes and performance.
Supervisor / Dispatcher
Jetstream Grounding
Phoenix, AZ
01.2024 - 04.2024
- Monitored operations and dispatched cleaning crews to service American Airline aircrafts.
- Prepared and updated daily schedules, quickly notifying management of changes and providing further support.
- Lead teams, and audit aircrafts to ensure all safety regulations and aircraft guidelines are being met.
Control Room Operator
Vanderlande Industries
Los Angeles, CA
03.2023 - 01.2024
- Monitored systems to proactively address and resolve technical issues within the baggage handling system.
- Delivered clear communication to stakeholders regarding system status and operational updates.
- Received radio and telephone messages, regarding diagnostic issues, and or due to scheduled preventative maintenance work.
Customer Assistance Representative
Envoy Airlines
Los Angeles, CA
07.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Communicated effectively with customers from diverse backgrounds, adapting language as needed for clarity and understanding.
- Reduced response times, effectively handling a high volume of customers, face to face, and guiding them throughout the terminals.
Machine Repair Technician / Control Room Operator
JBT Aerotech
Los Angeles, CA
10.2016 - 03.2023
- Serviced the Programmable Logic Control and Baggage Handling System.
- Operated, maintained, and reported on airport machinery to support the baggage handling system.
- Troubleshot and repaired the baggage handling system, as well as preventative maintenance.
Operations Driver / Lead Operations Driver
Hensley Beverage Company
Chandler, AZ
12.2007 - 05.2016
- Led logistics operations, ensuring timely delivery and compliance with company standards.
- Maintained accurate records of vehicle inspections, invoices, payments, and deliveries.
- Supervised and trained drivers to enhance performance and safety.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05.2003
Skills
Team Leadership and Development
Scheduling and Dispatching
Process Implementation and Optimization
Regulatory Compliance and Safety Management
Strong Verbal and Written Communication
Troubleshooting and Problem Solving
Timeline
Delivery Driver
Coyo AZ
05.2025 - Current
Supervisor
ABM
04.2024 - 05.2025
Supervisor / Dispatcher
Jetstream Grounding
01.2024 - 04.2024
Control Room Operator
Vanderlande Industries
03.2023 - 01.2024
Customer Assistance Representative
Envoy Airlines
07.2022 - 01.2024
Machine Repair Technician / Control Room Operator
JBT Aerotech
10.2016 - 03.2023
Operations Driver / Lead Operations Driver
Hensley Beverage Company
12.2007 - 05.2016
High School Diploma -
Gilbert High School