Samuel Mosley Jr.
Andy Frain Security Services
SAINTLOUIS,MO
27
years of professional experience
Dedicated front desk agent with strong guest relations skills, efficiently managing check-in and check-out processes while resolving inquiries to enhance satisfaction.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Work History
Front Desk Agent
3 Months- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Addressed guest inquiries and resolved issues to enhance overall satisfaction.
- Implemented booking systems to streamline reservations and improve efficiency.
- Coordinated with housekeeping and maintenance teams to maintain property standards.
- Developed strategies to optimize guest experiences through personalized service initiatives.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Security Supervisor
1 Year 1 Month- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular inspections of premises to identify vulnerabilities and enhance safety measures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Led crisis management drills, preparing teams for effective responses to emergencies or threats.
- Collaborated with local law enforcement to improve incident response strategies and communication.
- Developed training programs for new staff, fostering knowledge of security practices and emergency response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Collaborated with management to develop security policies and procedures.
Maintenance Technician
1 Year 2 Months- Diagnosed malfunctions in equipment and performed timely repairs to ensure optimal functionality.
- Conducted routine inspections and preventive maintenance on HVAC, plumbing, and electrical systems.
- Collaborated with property management to prioritize maintenance requests and improve tenant satisfaction.
- Trained junior technicians on safety protocols, tools usage, and effective maintenance practices.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Operated varied hand and power tools to complete repairs.
Union Ironworkers Local 396
25 Years 7 MonthsEducation
Associate of Arts - Elementary Education
Journeyman - Construction Engineering
Security Officer - Security
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Guest relations
Oral and written communications
Front desk management
Administrative skills
Timeline
Front Desk Agent
Magdala House Properties
06.2026 - CurrentRead More
Security Supervisor
Andy Frain Security Services
08.2025 - CurrentRead More
Maintenance Technician
Fox Grove Management
02.2024 - 04.2025Read More
Union Ironworkers Local 396
Clayco Construction
04.1999 - 11.2024Read More
Union Ironworker Apprenticeship Program
Journeyman from Construction Engineering
Read More
Forest Park Community College
Associate of Arts from Elementary Education
Read More
JobCorp
Security Officer from Security
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