Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Samuel Odero

Summary

A technologically savvy and focused systems specialist with a strong background in advanced data management and troubleshooting skills. Effective in developing and optimizing data systems to meet customer needs.

Overview

7
7
years of professional experience

Work History

IT Data Center Systems Specialist

TRUIST
06.2022 - Current
  • Followed procedures defined by run logs and monitoring systems.
  • Notified and facilitated communication with my peers and system engineers in event of hardware, operating system, or software failure.
  • Tested software applications and systems to identify enhancement opportunities.
  • Prepared functional and technical documentation data for warehouses.
  • Maintained records of daily communication transactions, problems, remedial actions, and installations.
  • Installed and maintained hardware and computer peripherals to store tangible components
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Coordinated troubleshooting support for data center personnel.

Infrastructure Specialist

NetApp
06.2018 - 06.2022
  • Racked, cabled, and installed new equipment including but not limited to; NetApp storage, multi-vendor servers/compute, and switches (Cisco, Brocade, Fujitsu)
  • Identified, troubleshoot, and resolved network connectivity issues to support LAN/MAN and WI-FI issues
  • Documented network infrastructure designs and upgrades
  • Analyzed problems, evaluated technical issues, tested and modified integrated automated software systems
  • Actively involved in cross-functional team projects to assist in problem-solving reflective of different technologies spanning multiple workgroups
  • Supported hardware adds / moves/changes, cabling changes/repairs, and replacing network equipment
  • Installed and configured network printers and other peripheral devices.
  • Performed tests and evaluations on new ONTAP software and hardware platforms
  • Managed technical documentation
  • Multi tasked and prioritized according to business priorities and production availability requirements
  • Installed servers and configured the latest firmware
  • Provided timely feedback to senior management regarding issues affecting the quality of service to clients
  • Managed individual workload and updated Team lead weekly
  • Installed and troubleshoot network equipment such as switches, access points, copper and fiber optic cabling, UPSs, network racks, and AC units
  • Implemented, developed, and tested installations and updates of file servers, print servers, and application servers.

Support Engineer

NetApp
05.2016 - 05.2017
  • Modified existing environments to correct errors, adapt to new NetApp series platforms, and upgrade interfaces to help improve performance
  • Troubleshoot and resolve web application issues escalated from other internal departments with a 100% success rate
  • Upgraded the entire system to enable compatible software on all computers
  • Shipped damaged/faulty OEM equipment and received replacements
  • Performing tests and evaluations on new software and hardware
  • Take complete responsibility for documenting and updating incident reports

Education

Associate of Applied Sciences - Computer Technology Integration Data Storage and Virtualization

Wake Tech Community College
Raleigh, NC
05.2017

Bachelor of Business Administration - Management

Griggs University
Pune, India
05.2011

Skills

  • Knowledge of the business structure
  • Cable Installations
  • Network Hardware and Software Maintenance
  • Ability to collaborate as well as work independently
  • Security Standards
  • Data Protection
  • Network Installation
  • Equipment Decommissioning
  • Hardware Architectures
  • Storage Administration and protocols
  • Experience with case management systems
  • Data Center Infrastructure Management (CIM)
  • Software-Defined Data Center (SDDC)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

IT Data Center Systems Specialist

TRUIST
06.2022 - Current

Infrastructure Specialist

NetApp
06.2018 - 06.2022

Support Engineer

NetApp
05.2016 - 05.2017

Associate of Applied Sciences - Computer Technology Integration Data Storage and Virtualization

Wake Tech Community College

Bachelor of Business Administration - Management

Griggs University

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Samuel Odero