Samuel Oquendo
San Bernardino,CALIFORNIA
Summary
Experienced in handling multiple tasks in a fast paced environment and prioritizing based on urgency. Proven ability to lead teams in high-pressure environments, delegating tasks to improve workflow ensuring optimal guest satisfaction and compliance with health standards. Recognized for training staff effectively and enhancing dining experiences for all costumers, including those with special needs.
Overview
4
4
years of professional experience
Work History
Lead Busser
Mitla Cafe
11.2021 - Current
- Supervised busser team to ensure timely table resets and optimal guest service.
- Trained new staff on dining area maintenance and customer interaction protocols.
- Coordinated with servers to facilitate efficient food delivery and guest satisfaction.
- Monitored cleanliness standards in dining areas, ensuring compliance with health regulations.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
Education
High School Diploma -
Aquinas High School
San Bernardino 05.2022
Skills
- Customer service excellence
- Time management & prioritization
- Physical stamina and efficiency
- Customer/client service
Technical skills (Self taught/Hands on)
- Perform regular maintenance including oil changes, brake pad replacement, wheel replacement, tire rotations, and fluid inspections.
- Utilization and safe use of hand and power tools such as impact wrench, digital torque wrench, and floor jack.
- Diagnose and resolve minor mechanical issues with use of OBD2 scanner
- Performed structural body work including replacing front and rear bumpers, installing two passenger-side doors, and aligning exterior panels.
- Removed and installed taillight and headlight assemblies, as well as installing LED ballast modules for the headlights ensuring proper electrical connections and functionality.
- Replaced airbags in front seats, rear seats, and headliner area, following safety procedures and manufacturer guidelines.
- Refurbished interior components including reinstalling OEM headliner, passenger seat, and rear seat assembly.
Timeline
Lead Busser
Mitla Cafe
11.2021 - Current
High School Diploma -
Aquinas High School