Samuel Ortiz Jr.
Zephyrhills,Florida
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
22
22
years of professional experience
Work History
General Manager
HD Supply
Lakeland, FL
05.2012 - 01.2025
- Effectively managed second largest Distribution Center (DC) in the Southeast
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Formed and sustained strategic relationships with clients.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured budget, cost control, and performance metric goals were met or exceeded
- Tracked monthly sales to generate reports for business development planning and forecasting
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Bus Operator
Walt Disney World
Orlando, FL
04.2010 - 05.2012
- Operated 40-foot buses with 88 passenger capacity
- Ensured safety during bus operations
- Conducted pre and post-trip inspections
- Transported guests to and from Walt Disney World parks and resorts
- Assisted in loading and unloading wheelchairs and scooters
- Managed crowd safety control
- Delivered exceptional customer service
Sales Representative
Mobile Solutions
Lake Wales, FL
04.2008 - 12.2009
- Assisted customers in choosing the ideal plan and phone
- Consistently met and exceeded monthly sales goals
- Maintained stellar customer service to ensure repeat business
- Troubleshot and resolved customer phone issues
- Provided follow-up and ensured customer retention
Maintenance Manager
Universal Technical Institute
Orlando, FL
06.2003 - 02.2008
- Oversaw the maintenance department's daily operations
- Scheduled daily assignments and projects for maintenance personnel
- Determined methodologies and materials for maintenance jobs
- Supervised maintenance and repairs of campus buildings, including painting, plumbing, and electrical work
- Inspected and evaluated completed work projects
- Managed staffing, training, and performance evaluations
- Handled assembly and receiving of incoming materials
- Managed the annual budget
Education
Bachelor of Science in Multidisciplinary Studies -
Liberty University
Lynchburg, VA12.2014
Skills
- Microsoft 360
- Leadership and team building
- Project scope
- Efficient multi-tasker
- P&L management
- Bilingual in spanish and english
- Customer relations
- Effective prioritization
Affiliations
Member of the American Association of Christian Counselors (AACC)
Timeline
General Manager
HD Supply
05.2012 - 01.2025
Bus Operator
Walt Disney World
04.2010 - 05.2012
Sales Representative
Mobile Solutions
04.2008 - 12.2009
Maintenance Manager
Universal Technical Institute
06.2003 - 02.2008
Bachelor of Science in Multidisciplinary Studies -
Liberty University