Samuel Osinbajo
Glen Burnie,Maryland
Summary
Detail-oriented and enthusiastic individual with a passion for agile methodologies and project management seeking an entry-level position as a Scrum Master. Possessing a solid foundation in Scrum principles, coupled with excellent communication and interpersonal skills, I aim to contribute positively to team dynamics and project outcomes while continuously expanding my knowledge and expertise in agile practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Express Care Urgent Care
Glen Burnie , Maryland
2020.07 - Current
- Coordinated resources across multiple departments in order to meet project deadlines.
- Analyzed data from various sources to develop insights into trends impacting operations.
- Resolved escalated customer inquiries in a timely manner while maintaining quality standards.
- Established relationships with vendors to streamline procurement processes.
- Developed metrics to measure the effectiveness of operational processes.
- Performed root cause analysis to identify systemic issues that were impacting operational efficiency.
- Implemented process improvements which resulted in increased customer satisfaction levels by 10%.
Operations Coordinator
Amazon
Baltimore , MD
2018.02 - 2020.06
- Successfully managed multiple projects for, including budgeting, scheduling, and resource allocation.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Facilitated resolution of conflicts between team members when necessary.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Education
Masters in Operations Management -
Swiss Hotel Management School
09.2016
Bachelor of Arts in Information Studies & History -
University of Ghana Legon
06.2012
Associate in French Language -
Le Village Francais Du Nigeria
08.2005
Skills
- Project Management
- Effective Communication
- Agile Methodologies
- Project budgeting
- Servant Leader
- Collaboration
- Adaptability
- Flexible/ Efficient
- Customer Service
- Microsoft Office
- Team Work
- Jira / Confluence
- Azure DevOps
- Negotiation/Trade Off Skills
- Risk Analysis
- Organizational Skills
- Risk Management
- Critical Thinker
- Interpersonal Skills
- Problem-solving
Certification
- Professional Scrum Master - PSM 1
- Certified Scrum Master - CSM
Languages
- English
- French
- Basic German
Languages
English
Native/ Bilingual
French
Professional
German
Elementary
References
References available upon request.
Timeline
Operations Team Lead
Express Care Urgent Care
2020.07 - Current
Operations Coordinator
Amazon
2018.02 - 2020.06
Masters in Operations Management -
Swiss Hotel Management School
Bachelor of Arts in Information Studies & History -
University of Ghana Legon
Associate in French Language -
Le Village Francais Du Nigeria
- Professional Scrum Master - PSM 1
- Certified Scrum Master - CSM
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