Samuel Otunba
Newark,NJ
Summary
Dedicated Customer Service Personnel providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Vicella courier LLC
Irvington, NJ
10.2021 - Current
- Managing client relations, including negotiating contracts, communicating and maintaining client satisfaction.
- Communicating updates and issues to team members, whilst tracking progress and presenting regular updates to the same.
- Responsible for meeting project deadlines, and following the specifications outlined in their agreement.
Warehouse Associate
Berje inc
Carteret, NJ
01.2019 - 08.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Provided customer service as needed.
- Maintained inventory by counting stock, keeping inventory records, and reporting inventory issues to management.
Flight Attendant
Arik Airline
Lagos, Nigeria , Lagos
08.2009 - 08.2016
- Provided excellent customer service to passengers, including greeting customers, checking tickets and helping passengers with special needs.
- Ensured the safety of passengers and the cabin including conducting safety checks before flights.
- Complied with all aviation rules and regulations including submitting reports on flight incidents.
Education
Licensed Insurance Agent - Insurance Producer
State of New Jersey
Department Of Banking And Insurance 06-2023
Bachelor of Science - Sociology
University of Ado-Ekiti
Ado-Ekiti, Nigeria 12.2003
Skills
- Project Management
- Customer Service
- Regulatory Compliance
- Customer Retention
Timeline
Independent Contractor
Vicella courier LLC
10.2021 - Current
Warehouse Associate
Berje inc
01.2019 - 08.2021
Flight Attendant
Arik Airline
08.2009 - 08.2016
Bachelor of Science - Sociology
University of Ado-Ekiti
Licensed Insurance Agent - Insurance Producer
State of New Jersey
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