Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Samuel Paiva

Grand Rapids,MI

Summary

Versatile professional with an extensive background in customer service. Possesses strong problem-resolution and communication skills; adept at managing priorities and using analytical software.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Pirates Cove Adventure Golf
Houghton Lake, MI
08.2021 - 08.2024
  • Managed customer inquiries and event planning.
  • Coordinated community events and promotions.
  • Resolved customer complaints.

Assistant Manager

Duke's Party Store
Houghton Lake, Michigan
01.2022 - 12.2024
  • Assisted in managing daily store operations and staff scheduling.
  • Worked with multiple distributors for community product promotions.
  • Coordinated inventory management and product ordering processes.

Server/Bartender

The Win Tavern 33
Jenison, Michigan
01.2025 - 12.2025
  • Provided exceptional customer service in a fast-paced dining environment.
  • Resolved customer complaints in a professional manner.

Education

Bachelor of Science - Economics

Grand Valley State University
Allendale, MI
12-2026

Skills

  • Customer service
  • Communication skills
  • Problem resolution
  • Data analysis
  • Python software experience
  • Tableau software experience
  • Proficient in Microsoft Excel

Affiliations

Volunteer, Rotary Interact - (2021-2023) 

Timeline

Server/Bartender

The Win Tavern 33
01.2025 - 12.2025

Assistant Manager

Duke's Party Store
01.2022 - 12.2024

Customer Service Manager

Pirates Cove Adventure Golf
08.2021 - 08.2024

Bachelor of Science - Economics

Grand Valley State University
Samuel Paiva