Samuel Parma
Geneva,IL
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
5
5
years of professional experience
Work History
Retail Sales Representative
AT&T
St. Charles , IL
08.2021 - 08.2022
- Recognized as top sales representative nationwide
- Placed 1st of 746 sales representatives in the greater lakes market
- Recommended merchandise to customers based on needs and preferences.
- Assisted customers by answering questions and fulfilling requests.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Account Sales Manager
DMC Marketing
Glen Ellyn, IL
09.2020 - 07.2021
- Successfully led a sales team of anywhere from 6-12 individuals at a time.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Led a successful new sales campaign launch in Florida for both Nestle and AT&T.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Sales Associate
Volkswagen
Countryside , IL
01.2020 - 09.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Assistant Store Manager
Dicks Sporting Goods
Geneva, IL
08.2017 - 01.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate of Arts - General Studies
Waubonsee Community College
Sugar Grove, IL06.2019
Skills
- Strategic Selling
- Flexible Hours
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Teamwork and Collaboration
- Retail Metrics and Goals
- Time Management
- Building Customer Relationships and Loyalty
Timeline
Retail Sales Representative
AT&T
08.2021 - 08.2022
Account Sales Manager
DMC Marketing
09.2020 - 07.2021
Sales Associate
Volkswagen
01.2020 - 09.2020
Assistant Store Manager
Dicks Sporting Goods
08.2017 - 01.2020
Associate of Arts - General Studies
Waubonsee Community College