Samuel P. Kulasa
Grandville
Summary
Knowledgeable sales rep with a strong background in sales and customer relationship management. Proven ability to drive sales growth through personalized service and effective communication.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Leaders RPM
Kalamazoo, MI
04.2022 - Current
- Serve as Team Lead to assist the sales team with customer interactions and product knowledge.
- Work within the organizations CRM to manage lead follow-up schedules to nurture new and existing business.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Provide expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Handle difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Parts Counter Associate
Leaders RPM
Kalamazoo, MI
09.2021 - 04.2022
- Effectively fielded dozens of inquiries on a daily basis related to parts pricing and fitment.
- Proactively utilized manufacturer resources to confirm technical details and fitment for various part applications.
- Assisted customers in identifying parts and accessories to meet specific needs.
- Maintained inventory levels, conducting regular stock checks for optimal availability.
- Trained new associates on system usage and warehouse protocols to improve efficiency.
Credit Analyst
Eaton Corporation
Galesburg, MI
05.2021 - 08.2021
- Entrusted with customer payment information to process customer payments for open invoices.
- Worked closely with the sales team to communicate business trends and work towards resolutions for customers with growing past due balances.
- Utilized Microsoft Excel daily to create statements of account for customers, as well as manipulating data pulled from SAP to analyze and report internally to upper management.
Accounting and Finance Co-Op
Eaton Corporation
Galesburg, MI
01.2019 - 04.2021
- Worked within Oracle to create and manage new supplier sites for the creation of invoices for charitable contribution requests and other payments.
- Prepared Balance Sheet Reconciliations using Microsoft Excel and the company’s internal reporting program.
- Utilized Microsoft Excel to prepare monthly reports to track facility expenses and distribute to facility managers.
Education
Bachelor of Science - Accounting, General Business
Western Michigan University, Haworth College of Business
Kalamazoo, MI05-2021
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
Timeline
Sales Advisor
Leaders RPM
04.2022 - Current
Parts Counter Associate
Leaders RPM
09.2021 - 04.2022
Credit Analyst
Eaton Corporation
05.2021 - 08.2021
Accounting and Finance Co-Op
Eaton Corporation
01.2019 - 04.2021
Bachelor of Science - Accounting, General Business
Western Michigan University, Haworth College of Business