Samuel Plastow
Canton,OH
Summary
Dynamic and results-driven Licensed Branch Manager at Key Bank with a proven track record of branch operations management and exceptional customer service. Strong work ethic and time management skills which fosters team development and branch performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Branch Manager
Key Bank
11.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional client interactions.
- Improved client satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implement effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluate teammate performance regularly and engage in consistent coaching.
Licensed Relationship Manager
KeyBank
Canton, Ohio
06.2017 - 11.2022
- Find solutions for clients to help them achieve their financial wellness goals
- Solutions included investments, lending, deposit accounts, etc.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
Masters of Education - Higher Education Administration
Tiffin University
OhioBachelors of Education - Physical and Health Education
University Of Akron
Akron, OhioSkills
- Branch operations management
- Client relationships
- Customer service
- Excellent work ethic
Certification
FINRA: 7, 66, 6, 63
Life and Health Insurance License: State of Ohio
Timeline
Licensed Branch Manager
Key Bank
11.2022 - Current
Licensed Relationship Manager
KeyBank
06.2017 - 11.2022
Masters of Education - Higher Education Administration
Tiffin University
Bachelors of Education - Physical and Health Education
University Of Akron