Samuel Powers
Madison,NC
Summary
Dynamic and reliable professional with a proven track record at Domino's Pizza, excelling in customer service and commercial driving. Expert in navigating congested areas safely and efficiently, ensuring timely deliveries and fostering customer satisfaction. Skilled in complaint resolution and teamwork, consistently promoting positive experiences and maintaining high service standards.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Delivery Driver/Customer Service Representative
Domino's Pizza
03.2017 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept detailed records of deliveries and money received from customers.
- Fostered positive working relationships with regular customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Northwest Guilford High
Oak Ridge, NC05-2014
Skills
- Commercial driving
- Mileage Tracking
- Quality Assurance
- Payment Collection
- Teamwork and Collaboration
- Dependable and reliable
- Customer Service
- Call Management
- Complaint resolution
- Technical Support
- Critical Thinking
- Positive and professional
Timeline
Delivery Driver/Customer Service Representative
Domino's Pizza
03.2017 - Current
High School Diploma -
Northwest Guilford High
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