SAMUEL REINHARDT
Summary
Driven Account Manager with a proven track record at Reyes Coca Cola Bottling, adept in client relations and strategic planning. Excelled in building relationships and enhancing customer satisfaction, ensuring high retention rates. Skilled in teamwork and collaboration, successfully managed diverse account portfolios, leveraging both hard and soft skills to resolve issues and drive positive outcomes. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
Work History
Account Manager
Reyes Coca Cola Bottling
04.2021 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Merchandiser
Power Distributing
10.2019 - 04.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Education
Bachelor of Science - Marketing
University of Illinois Chicago
Chicago, IL05.2024
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Strategic Planning
- Goal-Oriented
Timeline
Account Manager
Reyes Coca Cola Bottling
04.2021 - 05.2024
Merchandiser
Power Distributing
10.2019 - 04.2021
Bachelor of Science - Marketing
University of Illinois Chicago
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