Samuel Roberts
Portland,OR
Summary
Motivated business professional with years of entrepreneurial experience. Dedicated and personable with experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Highly motivated, friendly, and looking to make a positive difference every day.
Overview
8
8
years of professional experience
Work History
Business Owner/Operator
The Dead Fret
Peoria, IL
04.2021 - Current
- Primary instrument repair person from building hand made custom electrics guitars to restringing cellos
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Quickly became the most popular instrument repair shop in the area by utilizing great social media tactics and doing exceptional work
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Ran multiple promotions and events to boost the business
- Put together realistic budgets based upon costs and fees for successfully operating business
- Consulted with customers to assess needs and propose optimal solutions.
Operations Assistant
Guitar Center
Peoria, IL
09.2021 - 04.2022
- Collaborated with other departments to foster smooth operation of daily processes
- Assisted operations manager with planning of routine operations and special projects
- Trained and supervised employees on office policies and procedures
- Solved problems timely and effectively, ensuring customer satisfaction
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Completed daily item counts to check for loss prevention.
Sales Associate
Guitar Center
Peoria, IL
04.2021 - 09.2021
- Contributed to team objectives in fast-paced environment
- Managed returns, exchanges and refunds in accordance with store policy
- Engaged with customers to build rapport and loyalty
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Left CSM position so I could work part-time, and build my business
- Solved customer challenges by offering relevant products and services
- Achieved or exceeded company-defined sales quotas
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Month to month was the highest pro coverage add on employee.
Customer Service Manager
Guitar Center
Peoria, IL
09.2020 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Followed through with client requests to resolve problems
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Regularly motivated and excited sales staff to hit our projected margin numbers for the day
- Took weekly calls with District Manager to devise sales tactics and plans to optimize revenue.
Guitar Repair Technician
Guitar Center
Peoria, IL
03.2017 - 09.2020
- Received Customer Service of the year award in this position, which has not been done by a repair tech before at Guitar Center
- This allowed me to then be promoted to the Customer Service manager position
- Adjusted string tensions to tune instruments using hand tools and electronic tuning devices
- Played instruments to evaluate sound quality and locate defects
- Setup and maintained over 100 instruments per week
- Reassembled instruments using hand and power tools and glue, clamps and lubricant as necessary
- Worked with wood, metal, plastic and fiberglass to complete high-quality repairs
- Fixed cracks to return instruments to full functionality
- Organized and detail-oriented with a strong work ethic
- Cultivated interpersonal skills by building positive relationships with others
- Excellent communication skills, both verbal and written.
Manager's Assistant
Advanced Medical Transport
Peoria, IL
04.2016 - 03.2017
- Resolved basic computer and office equipment issues through troubleshooting
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Responded to and directed incoming calls and other communication
- Ran errands to support daily needs of management
- Filed and organized employee information, pay, and other important documents
- Supported department procurement activities by coordinating with manager for direction
- Completed inventory count once a week for inventory discrepancies.
Education
High School Diploma -
Illini Bluffs High School
05.2016
Skills
- Woodworking
- Personnel Management
- Sales Tactics
- Leadership and People Development
- Strategic Marketing
- Sales Growth
- Customer Service
Assessments
Work style: Reliability, Proficient, 06/2023
Timeline
Operations Assistant
Guitar Center
09.2021 - 04.2022
Business Owner/Operator
The Dead Fret
04.2021 - Current
Sales Associate
Guitar Center
04.2021 - 09.2021
Customer Service Manager
Guitar Center
09.2020 - 04.2021
Guitar Repair Technician
Guitar Center
03.2017 - 09.2020
Manager's Assistant
Advanced Medical Transport
04.2016 - 03.2017
High School Diploma -
Illini Bluffs High School
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