Samuel Rodezno
Mastic,NY
Summary
Proactive professional with a versatile background in electrical work and customer service. Known for strong problem-solving skills and effective communication, ready to support project execution and improve operational efficiency.
Overview
8
8
years of professional experience
Work History
Electrical Apprentice
F&N Electric
Southampton, New York
05.2024 - Current
- Executed installation of electrical components and fixtures per project specifications and electrical codes, ensuring compliance and safety.
- Installed new electrical components, fixtures, and motors.
- Planned the layout and installation of wiring and fixtures based on project specifications and building codes.
- Collaborated with team members to diagnose and resolve electrical problems, enhancing troubleshooting efficiency.
- Examined and tested electrical systems to identify and rectify loose connections or faults, preventing potential safety hazards.
- Replaced defective circuit breakers, fuses, switches, outlets, and lighting fixtures.
- Conducted wiring tasks under supervision to support project completion.
- Acquired knowledge of electrical safety protocols through hands-on training. Followed safety protocols while working in residential and commercial settings.
- Maintained tools and equipment to ensure safety and efficiency on job sites.
- Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
Assistant Manager
T-Mobile
Medford, New York
02.2023 - Current
- Managed customer service inquiries and complaints, ensuring prompt resolution and customer satisfaction.
- Resolved customer complaints and provided effective solutions promptly.
- Trained new staff on customer service protocols to enhance service quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance reviews for employees, identifying improvement areas to support professional development.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with sales team to enhance promotional strategies and campaigns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Store Manager
Verizon Wireless
Riverhead, New York
04.2018 - 02.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained and mentored new employees on customer service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Supported inventory management by tracking stock levels and ordering supplies.
- Oversaw daily cash handling procedures and reconciled discrepancies.
Education
High School Diploma -
Riverhead Highscool
Riverhead, NY06-2015
Skills
- Team leadership
- Work ethic
- Bilingual in Spanish Speaking
- Communication skills
- Problem solving
- Project collaboration
- Technical communication
- Documentation practices
- Technical comprehension
- Electrical code compliance
- Client relations
- Electrical installation
- Electrical repair
- Power and hand tool operation
- Troubleshooting skills
- Lighting installation
Timeline
Electrical Apprentice
F&N Electric
05.2024 - Current
Assistant Manager
T-Mobile
02.2023 - Current
Assistant Store Manager
Verizon Wireless
04.2018 - 02.2020
High School Diploma -
Riverhead Highscool