Samuel Rodriguez

Hardware & Device Support: Troubleshoot, repair student or staff laptop or desktops

Install and update operating systems, assist users with administrative and instructional applications (ex. Google Workspace, Canvas, and student information systems)

Network & Connectivity: Assist in maintaining network configurations, Wi-Fi access points, and peripheral equipment like printers

Inventory & Asset Management: Maintain accurate records of technology inventory, equipment tracking, and centralized device management software

Ticket & SLA Management: Resolved IT service tickets via Incident IQ, (ex. Printers devices account lockout password resets)

Summer Projects: Perform large scale device imaging, hardware upgrades, and deep cleaning of networks during summer breaks

• Relationship Building: Maintained strong relationships with clients to support the ratings.
• On Site Installations: Traveled directly to panelist homes with company vehicle to install and configure equipment. maintained& coached homes to keep them in good standing.
• Scheduling appointments with panelists for maintenance and quality check ups for quality assurance meeting strict deadlines
• Network Connectivity Configuration: Configured local wireless routers, cellular modems, and peripheral connections to securely link metering equipment
• Field Troubleshooting & Diagnostics: Performed hands on diagnostic testing and hardware swaps to resolve device malfunctions, ensuring data transmission and minimal downtime
• Data Integrity & Documentation: Utilized survey tools to collect demographic information and ensure quality with panelists. Subbmitted detailed field reports, meeting strict deadlines.

• Monitor compliance with health and fire regulations.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Assisted in training staff
• Establish standards for personnel performance and customer service.