Samuel Roman
Chino Hills,CA
Summary
Dependable Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication skills and a strong desire to learn and improve.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lowes Home Improvement Center
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Crew Member Shift Leader
McDonald's Restaurant
01.2021 - 09.2022
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Worked closely with upper management on various projects aimed at enhancing profitability or improving overall efficiency.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Bachelor of Arts - Sociology
Mount San Antonio Community College
Walnut, CA06.2024
Skills
- Relationship Building
- Outgoing Personality
- Exceptional Customer Service
- Teamwork and Collaboration
- Excellent People Skills
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Lowes Home Improvement Center
10.2022 - Current
Crew Member Shift Leader
McDonald's Restaurant
01.2021 - 09.2022
Bachelor of Arts - Sociology
Mount San Antonio Community College
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