Samuel Ruiz
Moreno Valley ,CA
Summary
Proven leader with a track record of enhancing operational efficiency and profitability at Restaurant. Skilled in vendor relationships and operations management, I excel in building dynamic teams and fostering vendor partnerships. Achieved significant revenue growth through innovative strategies, demonstrating exceptional problem-solving and leadership abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
River Ranch Restaurant
Riverside, CA
01.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors,
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Bar Manager
Aymipa
Riverside, CA
06.2021 - 11.2022
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Followed strict recipes and drink measurements to minimize product used.
- Consulted with managers to organize special events and promotions.
Server/Bartender
XRG RESTAURANTS
San Bernardino, CA
05.2007 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
Event Coordinator/Banquet Server
Hilton Hotels Corporation
San Bernardino, CA
02.2008 - 05.2015
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Performed event coordination for larger parties and gatherings.
- Inspected event facilities to confirm conformance to customer requirements.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Reviewed event bills to confirm accuracy and approve payment.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and safe work environment.
Education
GED -
Rancho Verde High School
Moreno Valley, CA06.2006
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Customer Relations
- Inventory Control
- Employee Scheduling
- Labor Cost Controls
- Vendor relationships
- Staffing
- Workflow Planning
- Vendor Sourcing
Certification
- Certified
- servsafe certication
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
River Ranch Restaurant
01.2023 - Current
Bar Manager
Aymipa
06.2021 - 11.2022
Event Coordinator/Banquet Server
Hilton Hotels Corporation
02.2008 - 05.2015
Server/Bartender
XRG RESTAURANTS
05.2007 - 11.2021
GED -
Rancho Verde High School