SAMUEL SANCHEZ
Phoenix,Arizona
Summary
Bilingual customer service professional with a proven track record of leading, collaborating, and coordinating innovative strategies while embracing new challenges. Recognized as a supportive team player, adept at fostering strong interpersonal relationships and effective communication. Highly efficient in time management, with a keen focus on process improvement and organizational consistency in fast-paced environments. Accomplished Quality Control Specialist dedicated to enhancing safety management and operational efficiency, committed to achieving organizational quality goals while maintaining a healthy work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Control Specialist/End Of Line Production
Colorcoat Inc.
09.2022 - Current
- Simultaneously helped with production of windows, directed traffic at the end of the assembly line, ensured that each window met the company's standard of quality, while verifying every identity number of each unit. Cross trained at multiple positions. Demonstrated the ability to be a leader while performing quality assurance while meeting production goals. Member of safety committee that enforced safety rules and regulations, inspected work area and procedures, and held safety meetings.
Independent Contractor
Bellhop Moving, Co.
09.2018 - 12.2021
- Led and coordinated timelines to ensure customer service expectations. De-escalated situations involving dissatisfied customers; offering patient assistance and support. Assisted new hires in understanding practices and processes. Detail-oriented professional with high levels of efficiency. Accomplished contactor in organizing belongings and loading and unloading trucks for a fast and efficient customer service delivery and receiving.
Youth Instructor
Arizona Diamondbacks
06.2017 - 05.2018
- Supported and motivated pre-teens through baseball camp to ensure groups of young individuals are supervised and safe. Utilized appropriate behavior and language management techniques. Prepared and led a variety of baseball focused techniques which modeled good behavior for athlete students as it related to effective sportsmanship, manners and respectfulness. Ensured teachable moments and confidently capitalized on them. Coordinated several instructional stations teaching the fundamentals of baseball. Interacted with staff, coaches and parents which projected effective communication, professionalism and polite manners.
Education
Bachelor of Arts - Behavioral Health with an emphasis in Coaching
Arizona Christian University
Glendale, Arizona05-2022
Skills
- Organizational time strategies
- Proficient in building rapport and understanding
- Fluent in English and Spanish
- Dynamic communication abilities
- Service excellence
- Skilled in Microsoft Office tools
- Problem-solving
- Service management
- Effective public speaking
- Community involvement strategies
- Project Management
- Sales and Marketing
- Quality Control Experience
- Detail-oriented analysis
- CPR Certified
- Key Performance Indicators
- Production housekeeping
- Records organization and review
Accomplishments
- Supervised team of 50+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CQT - Certified Quality Technician
- NFPA 70E & OSHA HAZARD AWARENESS COURSE
- Lock Out Tag Out Competent Person Level 3
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Control Specialist/End Of Line Production
Colorcoat Inc.
09.2022 - Current
Independent Contractor
Bellhop Moving, Co.
09.2018 - 12.2021
Youth Instructor
Arizona Diamondbacks
06.2017 - 05.2018
Bachelor of Arts - Behavioral Health with an emphasis in Coaching
Arizona Christian University
INTERNSHIP
- Dynamic Sports Training
- Phoenix, Arizona
- August 2021- December 2021 225 total hours
- Guided student athletes though workouts by observing and then instructing basic workouts
Assistant/Pitching Coach
- Kofa High School
- December 2023 to April 2024
- Lead and oversaw a group of players. Responsible for identifying strengths and weaknesses of each individual pitcher and developing a game plan specific to each pitcher and developing each pitcher to reach their full physical and mental potential. In charge of in game pitch calling and regularly lead team meetings in the middle of games. Assisted the Head Coach with any tasks as needed. Designed practice plans and led practices as needed.
Sales Associate
- Dicks Sporting Goods
- April 2021 to July 2022
- Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions to meet monthly KPI numbers. Demonstrate ability to genuinely interact with customers as well as the ability to meet established sales, retention, and customer experience targets. Explain and demonstrate product capabilities as well as offer suggestions based on customers wants and needs. Engage with customers through workshops, special events, and product demos.