Samuel San Inocencio
Fort Lauderdale,FL
Summary
Dynamic Field Service Technician with a proven track record at Nalco Water, excelling in equipment troubleshooting and customer engagement. Adept at emergency maintenance response and technical training facilitation, I consistently enhance service delivery and foster team collaboration, ensuring high-quality standards and customer satisfaction.
Fluent in both English and Spanish.
Overview
16
16
years of professional experience
Work History
Field Service Technician
Nalco Water An Ecolab
Miami Beach, FL
01.2024 - 01.2026
- Assisted in troubleshooting and repairing equipment on-site to enhance service delivery.
- Learned operational protocols and safety standards to ensure compliance during field visits.
- Supported installation processes of machinery, ensuring proper setup and functionality.
- Collaborated with senior technicians to gain knowledge of maintenance procedures and best practices.
- Documented service reports detailing repairs and maintenance activities for quality assurance.
- Operated diagnostic tools to identify issues in equipment performance effectively.
- Engaged with customers to provide updates on service status and address inquiries promptly.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Participated in training sessions to improve technical skills and product knowledge continually.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Pest Control District Manager
Ecolab Pest Elimination
New Jersey/ Miami
02.2020 - 01.2024
- Conducted thorough inspections to identify pest infestations in residential and commercial properties.
- Applied appropriate pesticide treatments while adhering to safety regulations and environmental guidelines.
- Educated customers on pest prevention techniques and the importance of regular maintenance services.
- Maintained accurate records of service visits, treatments applied, and customer interactions for compliance purposes.
- Collaborated with team members to develop efficient treatment plans tailored to specific pest issues.
- Demonstrated exceptional problem-solving skills to address complex pest control challenges effectively.
- Trained new technicians on equipment usage, safety protocols, and customer service standards.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Led district operations to enhance customer satisfaction and drive sales growth.
- Developed and implemented training programs for store management teams to improve performance.
- Analyzed market trends and competitor activities to inform strategic decision-making processes.
- Streamlined inventory management procedures, reducing stock discrepancies and improving order accuracy.
- Collaborated with cross-functional teams to launch promotional campaigns, increasing brand visibility.
- Monitored key performance indicators to assess operational efficiency and identify areas for improvement.
- Mentored district staff, fostering a culture of accountability and high-performance standards across locations.
- Executed budget management strategies, optimizing resource allocation for maximum profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Store Manager
Ace Hardware
02.2015 - 02.2020
- Led district operations to enhance customer satisfaction and drive sales growth.
- Developed and implemented training programs for store management teams to improve performance.
- Analyzed market trends and competitor activities to inform strategic decision-making processes.
- Streamlined inventory management procedures, reducing stock discrepancies and improving order accuracy.
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff on best practices in customer service and inventory management.
- Analyzed sales data to identify trends, implementing changes to improve profitability.
- Oversaw inventory control processes, reducing shrinkage through effective loss prevention measures.
- Managed scheduling and staffing to ensure adequate coverage during peak hours.
- Cultivated strong relationships with vendors, negotiating favorable terms for stock procurement.
- Led community engagement initiatives, enhancing brand presence and customer loyalty within the local market.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Lumber Associate
Lowe’s
Millville, NJ
06.2010 - 02.2015
- Assisted customers in selecting appropriate lumber products based on project needs.
- Maintained accurate inventory records to ensure product availability and minimize stock discrepancies.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Collaborated with team members to organize displays, enhancing product visibility and sales potential.
- Educated clients on proper handling and storage of lumber materials to prevent damage and ensure quality.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Participated in training sessions to improve product knowledge and sales techniques, increasing confidence in recommendations.
- Implemented best practices for safety protocols during product handling, contributing to a safer work environment.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
Education
High School Diploma - High School
Penn Foster Career School
Scranton, PASkills
Equipment troubleshooting
Safety compliance
On-site repairs
Diagnostic tool operation
Customer engagement
Emergency maintenance response
Technical training facilitation
Service report documentation
Pest control techniques
Team collaboration
Inventory management
Staff mentoring
Problem resolution
Operational audits
Performance analysis
Strategic planning
Budget management
Quality assurance standards
Merchandising strategies
Sales trend analysis
Problem-solving
Positive attitude
Troubleshooting and repair
Field repairs
Customer service
Preventive Maintenance
Technical troubleshooting
Teamwork and coordination
Training and mentoring
Customer training
Valid Driver's license
Hardware and software installation
Electrical troubleshooting
Courteous and professional
Heavy lifting
Repair and installation
Power tools operation
Accomplishments
I received employee of the month several times as well as recognition of outstanding sales support and customer satisfaction, expedition award
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Technician
Nalco Water An Ecolab
01.2024 - 01.2026
Pest Control District Manager
Ecolab Pest Elimination
02.2020 - 01.2024
Store Manager
Ace Hardware
02.2015 - 02.2020
Lumber Associate
Lowe’s
06.2010 - 02.2015
High School Diploma - High School
Penn Foster Career School