Samuel Shell
Aberdeen,WA
Summary
Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Cook/Sales/Service Provider
Breakwater Seafood
02.2025 - Current
- Prepared and cooked seafood dishes according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with health regulations.
- Assisted in inventory management, tracking supplies, and minimizing waste through efficient use of ingredients.
- Collaborated with team members to optimize workflow during peak service hours for timely meal delivery.
- Ensured quality control by inspecting raw ingredients before preparation, maintaining high standards of food safety.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Assistant Manager
Pelican Brewing
04.2017 - 08.2023
- Developed and implemented staff scheduling systems to optimize labor costs and ensure coverage.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Collaborated with kitchen staff to enhance menu offerings based on customer feedback and seasonal ingredients.
- Evaluated staff performance, providing constructive feedback to promote professional development and retention.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Assistant Manager
McMenamins Lighthouse Brewpub
01.2014 - 02.2017
- Led team to enhance customer service and operational efficiency through training and process improvements.
- Mentored new hires in company policies, ensuring compliance and fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Assistant Manager/Wine Cellar Manager
Salishan Spa & Golf Resort
05.1998 - 02.2003
- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Coordinated special events, managing logistics and vendor relationships for successful execution.
- Collaborated with management on budgeting and resource allocation for departmental needs.
- Led team meetings to foster communication, align goals, and address performance issues.
- Streamlined scheduling processes to optimize staff coverage during peak business hours.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved operational efficiency by adopting new technology for inventory management.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Bachelor of Arts - Hotel, Resort And Restaurant Management
Washington State University
Pullman, WA06-1991
Skills
- Customer service
- Cleaning and organization
- Food handling
- Cooking
Accomplishments
- Achieved 100% Sanitation Inspection by Focusing Daily Attention Upon Sanitation/Safety Concerns with Concentrated accuracy and efficiency.
Certification
Current WA Foodhandlers Permit
Timeline
Cook/Sales/Service Provider
Breakwater Seafood
02.2025 - Current
Assistant Manager
Pelican Brewing
04.2017 - 08.2023
Assistant Manager
McMenamins Lighthouse Brewpub
01.2014 - 02.2017
Assistant Manager/Wine Cellar Manager
Salishan Spa & Golf Resort
05.1998 - 02.2003
Bachelor of Arts - Hotel, Resort And Restaurant Management
Washington State University