Samuel Smith
Walmart
Grove City,PA
3
years of professional experience
Detail-oriented helpdesk and front-end associate with expertise in product troubleshooting and incident tracking. Known for delivering exceptional customer service and resolving user inquiries effectively. Interested heavily in software development as an outlet for creativity and accomplishment.
Work History
Helpdesk Associate
2 Months- Provided technical support for hardware and software issues, resolving user inquiries efficiently.
- Assisted users with troubleshooting network connectivity and related system problems.
- Documented and tracked support requests using a ticketing system to ensure timely resolution.
- Conducted system updates and maintenance checks to improve overall performance consistency.
Teacher’s Assistant
2 Months- Monitored student progress, providing feedback to teachers on academic performance.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Helped with grading assignments and tests, grading over 30 assignments at a time, providing constructive feedback to students based on results.
Front End Associate
3 Years 2 Months- Assisted customers with inquiries and product selections to enhance shopping experience.
- Processed tens of thousands of dollars worth of transactions daily with high accuracy using point-of-sale systems for seamless checkout experiences.
- Trained new associates on store policies, procedures, and customer service standards.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged hundreds of customers per day, offering assistance with locating or retrieving merchandise.
- Maintained clean and organized sales floor to ensure optimal product presentation.
- Collaborated with team members to restock shelves efficiently and timely.
Education
Bachelor of Science - Computer Science
- Dean's List with High Distinction [Spring 2026]
- Dean's List with Distinction [Fall 2026]
- 3.92 GPA
- "Association of Computing Machinery" Member
High School Diploma
- Relevant Coursework: University of Cincinnati Early IT Summer Camp participant
- Cyber Patriot X State Finalist for Indiana
- 4.21 GPA
- Honoree of the Lambda Eta Chapter of the Eta Sigma Alpha National Homeschool Honor Society
Skills
Technical support
Product troubleshooting
Problem diagnosis
Remote support
Incident tracking
Ticket management
Application setup
User documentation
Interests
I enjoy producing music and writing short stories to express my creativity!
I have dabbled in game development and will pursue that further through a Game Design and Development minor at Grove City College.
Timeline
Helpdesk Associate
Grove City College Technological Learning Center
08.2026 - CurrentRead More
Teacher’s Assistant
Grove City College
08.2026 - CurrentRead More
Front End Associate
Walmart
08.2023 - CurrentRead More
Grove City College
Bachelor of Science from Computer Science
Read More
Providence Extension Program
High School Diploma
Read More