Sutton Poretsky
New Rochelle,NY
Summary
Ambitious Psychology student with leadership experience in student organizations, disability advocacy, and event coordination. Balances rigorous academics with community engagement and entrepreneurial projects. Strong communication, organizational, and project management skills enhance the ability to drive initiatives.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Helpdesk Associate
Muhlenberg College OIT Help Desk
Allentown, Pennsylvania
09.2026 - Current
- Assisted Muhlenberg College OIT users with password resets and account access, ensuring smooth access to vital online resources.
- Facilitated user setup for email, Wi-Fi, and learning platforms, enabling seamless integration into campus technology.
- Addressed phone, email, and walk-up support inquiries with effective communication and, enhancing user satisfaction and support experience.
- Recorded help desk tickets in support tracking systems to document user issues.
- Escalated complex technical issues to OIT specialists and campus technicians.
Summer Intern
Kool Nerds
Mount Vernon, NY
07.2025 - 08.2025
- Proposed ideas and solutions that improved team collaboration and project outcomes.
- Executed daily operational tasks to maintain workflow and productivity.
Summer Intern
PENCIL x RXR
New York, NY
07.2023 - 08.2023
- Created community-focused proposal for emerging artists, collaborating with industry mentors and peers to enhance support for local talent.
- Developed business analysis, presentation, and project management skills through project work.
- Acquired business analysis, presentation, and project management skills through hands-on project work, contributing to successful outcomes.
Art Teacher Assistant
Beth El Day Camp
New Rochelle, NY
06.2022 - 08.2022
- Assisted art teacher in facilitating daily camp art activities and organizing classroom setup to enhance student engagement.
- Prepared art supplies, tools, and materials for camp lessons, ensuring smooth execution of projects.
- Supported children's creative expression through hands-on craft assistance. with craft instructions and safe material use.
- Organized finished artwork and maintained clean art work spaces.
Education
Bachelor of Arts - Psychology
Muhlenberg College
Allentown, PA05-2029
Skills
- Technical support
- Technical support coordination
- Troubleshooting techniques
- Google Workspace
- Office productivity
- User communication strategies
- Project management
- Team collaboration
- Community outreach
- Leadership development
- Financial budgeting
- Technical support
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Vice President, Disability Advocacy Group -- Muhlenberg College (2026-Present)
- Emerging Leaders Program -- Muhlenberg College (2025-Present)
- Co-President, Psychology Club -- -- Muhlenberg College (2026-Present)
- Visual arts editor, MUSES Magazine -- Muhlenberg College (2026-Present)
- Treasurer & Social Media Chair, Disability Advocacy Group -- Muhlenberg College (2025-2026)
- Co-Founder & Band Manager, Cross Contamination -- Muhlenberg College (2025-2026)
Timeline
Helpdesk Associate
Muhlenberg College OIT Help Desk
09.2026 - Current
Summer Intern
Kool Nerds
07.2025 - 08.2025
Summer Intern
PENCIL x RXR
07.2023 - 08.2023
Art Teacher Assistant
Beth El Day Camp
06.2022 - 08.2022
Bachelor of Arts - Psychology
Muhlenberg College