Samuel Sonnenberg
Lexington,SC
Summary
My name is Samuel Sonnenberg and my experience in fast-paced warehouse environments and call centers makes me a perfect fit for this job position which involves the utilization of technology and material handling. I am interested in a position at Colite Technologies to expand my horizons, especially in solar technology.
Overview
2
2
years of professional experience
Work History
Driver
FedEx
Lexington, SC
03.2026 - Current
- Loaded and unloaded packages efficiently, ensuring proper handling of fragile items.
- Planned delivery routes to optimize time management and fuel efficiency.
- Adapted to changing schedules and delivery demands in fast-paced environment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Technical Support Advisor
Concentrix
Orlando, FL
09.2025 - 03.2026
- Resolved hardware and software issues using diagnostic tools and troubleshooting techniques.
- Documented customer interactions and solutions in the ticketing system for future reference.
- Maintained up-to-date knowledge of product features, updates, and industry trends.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Warehouse Package Handler
FedEx
Orlando, FL
04.2024 - 09.2025
- Sorted and organized packages according to destination and delivery schedules.
- Assisted in maintaining safety standards within the warehouse environment.
- Collaborated with team members to optimize workflow efficiency during peak times.
- Trained new employees on warehouse procedures and safety protocols effectively.
- Implemented best practices for package handling to reduce damage rates consistently.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
High School Diploma -
Mount Zion High School
Mount Zion, ILSkills
- Flexible schedule
- Loading and unloading
- Safety protocols
Timeline
Driver
FedEx
03.2026 - Current
Technical Support Advisor
Concentrix
09.2025 - 03.2026
Warehouse Package Handler
FedEx
04.2024 - 09.2025
High School Diploma -
Mount Zion High School