Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Samuel Stafford

Minneapolis,MN

Summary

Hard working Service Manager with over 7 years of experience in Food service management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Built a vast group of regular cliental while exceeding customer expectations. Dedicated to refinement of myself and my team.

Overview

10
10
years of professional experience

Work History

Front Manager

Kincaid's Restaurant
10.2021 - Current
  • Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
  • Maintained inventory control measures, reducing shrinkage and improving overall profitability.
  • Monitored cash handling procedures to minimize discrepancies and deter theft or fraud incidents.
  • Adapted quickly to changing business needs by modifying staffing levels or adjusting operational protocols as necessary.
  • Established open lines of communication with staff, fostering a supportive work environment.
  • Streamlined scheduling for over 30 team members.

Patient Services Representative

Northwest Family Physicians
05.2021 - 10.2021
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Took copayments and compiled daily financial records.
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.

Service Manager

Perkins Restaurants & Bakery
08.2016 - 05.2021
  • Monitored product quality and communicated necessary improvements to General Manager.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Managed scheduling of 20 employees.
  • Balanced corporate cash accounts.
  • Met with customers to discuss service needs and offer available solutions.

Sandwich Artist

08.2014 - 08.2016
  • Operated manual and electric appliances to peel, slice and trim food.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Communicated menu item information and offered suggestions to promote featured products.

Education

High School Diploma -

Thomas Jefferson High School
Minneapolis, MN
05.2016

Associate - Business Management

Normandale Community College
Minneapolis, MN
05.

Skills

  • Team leadership
  • Clear communication
  • Adaptable
  • Accounting/Data Entry
  • Scheduling
  • Problem-solving skills
  • Customer Service
  • Relationship building and management

Affiliations

ServSafe

Timeline

Front Manager

Kincaid's Restaurant
10.2021 - Current

Patient Services Representative

Northwest Family Physicians
05.2021 - 10.2021

Service Manager

Perkins Restaurants & Bakery
08.2016 - 05.2021

Sandwich Artist

08.2014 - 08.2016

High School Diploma -

Thomas Jefferson High School

Associate - Business Management

Normandale Community College

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Samuel Stafford