Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Surls

Schenectady,NY

Summary

Dynamic professional with experience at FedEx Express, excelling in time management and customer service. Proven ability to expedite urgent deliveries while fostering strong relationships with clients. Skilled in GPS technology and problem-solving, consistently enhancing operational efficiency and ensuring customer satisfaction. Committed to maintaining high standards in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Delivery Courier

FedEx Express
10.2021 - Current
  • Followed company policies and procedures during shift.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.


Assistant Manager

Majestic Pools and Spas
04.2019 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Bookkeeper

Schenectady County Public Library
03.2016 - 06.2018
  • Cultivated strong relationships with coworkers through effective communication, teamwork, and collaboration on various library-related tasks.
  • Enhanced overall library efficiency by cross-training in various departments as needed, including cataloging, reference services, and interlibrary loan management.

Education

High School Diploma -

Mohonasen High School
Rotterdam, NY
06-2018

Skills

  • Punctuality
  • GPS technology
  • Load organization
  • Route planning
  • Working independently
  • Time management
  • POS systems operations
  • Money handling
  • Upselling and cross selling
  • Decision-making
  • Problem-solving
  • Customer service and engagement

Timeline

Delivery Courier

FedEx Express
10.2021 - Current

Assistant Manager

Majestic Pools and Spas
04.2019 - 09.2021

Bookkeeper

Schenectady County Public Library
03.2016 - 06.2018

High School Diploma -

Mohonasen High School

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