Samuel T. Coker III
Coon Rapids,MN
Summary
Veteran with a strong background in customer service, leadership, and technical support, known for discipline, adaptability, and a mission-focused mindset. Skilled in problem-solving, multitasking, and providing high-quality support in fast-paced environments. Seeking a [Job Position] role at [Company Name] where I can bring my dedication, communication skills, and commitment to excellence to the team.
Overview
7
7
years of professional experience
Work History
Ailes Online Associate
Hy-Vee
08.2024 - Current
- Picked and prepared an average of 120+ online grocery orders per shift with 98% accuracy and minimal substitutions.
- Maintained a 100% on-time order fulfillment rate during peak hours
- Streamlined online order processes, enhancing customer experience and reducing delivery times.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
Utilities Equipment Repairer
Army
03.2018 - 03.2024
- Repaired and maintained over 150 heating, ventilation, and air conditioning (HVAC) systems, ensuring 95% equipment uptime in mission-critical environments.
- Performed over 500 preventive maintenance checks on mechanical systems, reducing unexpected breakdowns by 30% across a 2-year period.
- Managed work orders and parts requests for 200+ repair tasks, streamlining inventory usage and improving repair turnaround time by 20%.
- Trained and supervised a team of 3 junior technicians, increasing departmental efficiency and reducing task completion time by 25%.
Deployment 2023
Army
10.2022 - 10.2023
- Utilized infrared scopes during nighttime surveillance to detect presence of unauthorized people attempting entry into United States.
- Supervised security operations, ensuring compliance with protocols and maintaining a safe environment.
- Conducted thorough inspections of personnel and equipment, identifying potential security risks proactively.
- Maintained and accounted for over $250,000 worth of security equipment, with zero losses or discrepancies during inventory checks.
Assistant Store Manager
Casey's General Store
01.2020 - 08.2022
- Assisted in training new staff on store policies, customer service protocols, and operational tasks.
- Assisted in daily store operations, ensuring compliance with safety and operational procedures.
- Supported inventory management by organizing stock and maintaining accurate records.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised a team of 5+ employees, resulting in a 15% improvement in shift coverage and operational efficiency.
Education
B.S. - Information Systems
Concordia University
08-2026
Skills
- Computer proficiency
- Microsoft suite
- Customer service
- Data Entry
- Troubleshooting/Technical Support
- Helpdesk ticketing systems
- Salesforce, Hubspot
Timeline
Ailes Online Associate
Hy-Vee
08.2024 - Current
Deployment 2023
Army
10.2022 - 10.2023
Assistant Store Manager
Casey's General Store
01.2020 - 08.2022
Utilities Equipment Repairer
Army
03.2018 - 03.2024
B.S. - Information Systems
Concordia University
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