Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMUEL THOMPSON

Evans,GA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

30
30
years of professional experience

Work History

Dispatcher Coordinator

Savannah Logistics
02.2010 - Current
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Reduced response times by streamlining communication between dispatchers and field personnel.
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Trained new dispatchers on company procedures, software applications, and communication protocols.
  • Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
  • Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 45 fleet vehicles.

Dispatcher

Courier Services LLC.
02.1994 - 02.2010
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
  • Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
  • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Directed dispatching, routing, and tracking of 75 fleet vehicles.

Education

High School Diploma -

Richmond Academy
Augusta, GA
05.1985

Skills

  • Resource Allocation
  • Dispatch Software Familiarity
  • Critical Thinking
  • Logistics Management
  • Effective Communication
  • Scheduling Expertise
  • Route Planning
  • Geographical Knowledge
  • Documentation and Reporting
  • Safety Procedures

Timeline

Dispatcher Coordinator

Savannah Logistics
02.2010 - Current

Dispatcher

Courier Services LLC.
02.1994 - 02.2010

High School Diploma -

Richmond Academy

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SAMUEL THOMPSON