Samuel Utuk
Houston,TX
Summary
Seasoned Computer Repair Technician with a comprehensive background in troubleshooting, repairing, and maintaining various types of computer systems. Strong skills include diagnostics, hardware and software installations, data recovery and network management. Committed to customer satisfaction and known for ability to resolve complex issues efficiently. Previous roles have demonstrated significant improvement in system performance and reliability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
L.D.O Computer Repairs and Maintenance
Calabar , Cross River
2020.07 - 2023.06
- Provided remote technical support via phone or online chat services.
- Replaced defective parts on customers' computers in a timely manner.
- Trained end-users on basic computer use and proper maintenance procedures.
- Collaborated with other technicians to complete complex repairs quickly.
- Developed an efficient system for tracking repair progress through completion.
- Provided technical support for customers with both hardware and software related questions.
- Created detailed reports documenting all repair activities performed.
- Conducted regular maintenance checks to ensure optimal system performance.
- Repaired laptops by replacing broken screens or other malfunctioning parts.
- Upgraded existing systems with more powerful components when necessary.
- Performed virus scans and malware removal on customer computers.
- Recycled old equipment following proper safety guidelines.
- Assisted customers with setting up email accounts, web browsers.
- Installed operating systems and applications software on customer computers.
- Completed data recovery from failed hard drives using specialized tools and techniques.
- Assisted customers with new computer and accessory purchases.
- Trained and managed new apprentice.
Education
IT Support Technician
N Power Tech Fundamentals.
Houston, TX2025-01
High School Diploma -
Federal Airport of Nigeria Secondary School
Calabar, Cross River ST2017-07
Skills
- Hardware and software installation
- Hardware Installation
- Data Recovery
- System Upgrades
- CompTIA A+ Certified
- Software Installation
- Report Writing
- Hardware testing
- Hardware troubleshooting
- Operating system installation
- Diagnostics
Certification
- Comptia ITF.
- Comptia A+.
- Google IT support.
- Google AI essential.
Timeline
Computer Repair Technician
L.D.O Computer Repairs and Maintenance
2020.07 - 2023.06
IT Support Technician
N Power Tech Fundamentals.
High School Diploma -
Federal Airport of Nigeria Secondary School
- Comptia ITF.
- Comptia A+.
- Google IT support.
- Google AI essential.
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