Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Certification
Interests
Personal
Hi, I’m

ALLISON HICKS

Cybersecurity and Computer Technician
Dyersburg,USA
ALLISON HICKS

Summary

Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware.

Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.

Resourceful Computer Technician known for productivity and efficiency in completing tasks. Specialize in hardware troubleshooting, software installation, and network configuration. Excel in problem-solving, time management, and communication skills, ensuring seamless operation and support in technical environments.

Skilled Computer Technician with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance and minimizing downtime.

Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

5
years of professional experience

Work History

Computer Repairs by Allie
Dyersburg, USA

Computer Technician
05.2019 - Current

Job overview

  • Respond to user support requests, guiding through troubleshooting tasks, enhancing user satisfaction
  • Identify hardware failures using diagnostic tools, replacing components to restore functionality
  • Refurbish PC systems and peripherals, improving equipment longevity and performance
  • Link computers to network and peripheral equipment, ensuring seamless connectivity
  • Assess system hardware and software, recommending modifications to boost speed and efficiency
  • Diagnose complex hardware issues, implement efficient solutions, and optimize system performance for diverse client base, enhancing overall user experience
  • Develop creative troubleshooting methods, streamline repair processes, and introduce cutting-edge technologies to improve service delivery and client satisfaction
  • Provide patient, clear technical guidance to non-technical users, fostering understanding and empowering clients to resolve basic computer issues independently
  • Execute technology implementation projects with minimal downtime, ensuring seamless transitions and maintaining business continuity for corporate clients
  • Serve as reliable backup for team members, responding promptly to system emergencies and contributing to a cohesive, efficient IT support environment
  • Conduct thorough hardware diagnostics, implement targeted solutions, and optimize system performance, enhancing overall functionality for diverse clientele.

Education

American InterContinental University
Schaumburg, IL

Some College (No Degree) from Computer Science

University Overview

Skills

  • Preventive Maintenance
  • Disaster Recovery
  • Printers and Peripherals Installation
  • Remote Support
  • Customer Service
  • Attention to Detail
  • Problem Replication
  • Hardware Configuration
  • Server installations
  • Help desk assistance
  • Software Feature Demonstrations
  • Software Installation
  • Issue diagnosis and resolution
  • IT Security Management
  • Computer configurations
  • Network security measures

Timeline

Computer Technician
Computer Repairs by Allie
05.2019 - Current
American InterContinental University
Some College (No Degree) from Computer Science

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Interests

People are my interest!

Personal

Personal

Love an atmosphere of all positive vibes and love my own hours and learning new things as much as possible. "My Sunshine survived The Storm, and with it brought more Sunshine, Wisdom, Love, Trust, Abundance and Fruition Of Balance and Recreation." It's where you have been in this life and whose life you impacted and who taught you to treat others better?" Life Lessons!

Love all!!

ALLISON HICKSCybersecurity and Computer Technician