Joseph Guerrero
San Antonio,TX
Summary
VETERAN Highly-motivated Veteran seeking an entry level position where I can apply training and continue to develop skills. Confident
Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
14
14
years of professional experience
Work History
Computer Technician
Technology Integration Group
2019.09 - Current
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Implemented data backup solutions to protect vital company information from potential loss.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Amazon – Dock Supervisor
2016.10 - 2018.03
- Supervised, coached and managed staff of 10-15 employees
- Partnered with warehouse for loading/unloading, reviewed and completed manifest to confirm shipment quantities and routes
- Completed daily reports and excel spreadsheets
- Strong communication and data entry
- Maintained team compliance requirements, inventory control, QA, daily and weekly production goals and safety protocols.
Utilities Technician
US ARMY
2009.09 - 2017.05
- Responsible for supervision, repair, maintenance and performance of all utilities, equipment and support systems
- Inspect and repair air conditioner electrical systems, air conditioner vapor systems, refrigeration unit electrical systems, portable heater fuel/electrical systems, fire extinguisher recharging systems and fire extinguishers/valves
- Cross-trained in logistics
- Accomplished in developing effective processes and directing complex logistics functions for multimillion dollar projects.
Education
CompTIA Network+ Certification Course -
Southern Careers Institute
04.2019
Skills
- Disaster Recovery
- Software Installation
- Network Operating Systems
- Problem Replication
- System Upgrades
- Preventive Maintenance
- Printers and Peripherals Installation
- Customer Service
- Hardware Configuration
- Remote Support
Accomplishments
- Computer literate
- Material Handling
- Distribution
- Training
- Management and Leadership
- Vendor Relations
- Communication Skills
Timeline
Computer Technician
Technology Integration Group
2019.09 - Current
Amazon – Dock Supervisor
2016.10 - 2018.03
Utilities Technician
US ARMY
2009.09 - 2017.05
CompTIA Network+ Certification Course -
Southern Careers Institute
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